Operations Executive Mandy's (Placement : Mandy's Shoes)

About Mandy's

Mandy's is a Jakarta women's footwear brand — heels, flats, sandals and boots at Rp500k–1M, built around one idea: style meets comfort.

We sell through three stores — Pondok Indah Mall, ASHTA District 8 and By The Sea PIK — supplied from one central warehouse, and online through Shopee, TikTok Shop and our own Shopify store. Every pair is tracked by model, colour and size, across four stock locations and three online channels.

The role

You'll make sure the right pair is in the right place, the numbers are true, and nothing falls through the cracks. Store teams sell on the floor and our digital marketing lead brings in online demand. You run everything behind them — stock, fulfilment, suppliers, systems and reporting.

This is a generalist role in a small team. You report directly to the owner, sit at our central warehouse and office in Jakarta, and visit all three stores every week. Whatever is broken in operations this month is yours to fix.

What you'll own

Stock accuracy — your first priority

• Run our stock control routine: daily quick counts at each store, a weekly full stock opname across all four locations, and monthly reconciliation.
• Keep Accurate Online as the single source of truth, in sync with Moka POS in-store and our online channels.
• Investigate every discrepancy until it's closed — find the cause, fix the record, and fix the process so it doesn't happen again.
  

Moving stock

• Plan and execute transfers between the warehouse and stores, so each store keeps a full size run (36–41) of its best sellers.
• Allocate stock between online and offline so we never sell a pair online that only exists on a shop shelf.
• Flag slow movers and dead stock early, and propose what to do with them.
• Orders, returns and exchanges
• Make sure Shopee, TikTok Shop and Shopify orders are packed and shipped on time, every day.
• Handle returns and size exchanges end to end, and keep the stock record right when they come back.
• Get the warehouse ready for peak days — 10.10, 11.11, 12.12, Payday — with our digital marketing lead.

Suppliers and incoming goods

• * Track purchase orders and delivery dates with our suppliers and production partners.
• * Check incoming goods for quality and quantity before they enter stock.

Supporting the stores

• * Visit each store weekly, check stock and displays, and fix what store teams can't fix themselves.
• * Keep stores supplied with what they need to operate — bags, boxes, consumables, fixtures.

Reporting and admin

• * Send the owner a short weekly operations report: stock accuracy, discrepancies, sell-through by model and size, aging stock, and what you fixed.
• * Handle operational admin such as petty cash, expense records and vendor invoices.

Making things better

• Roll out and improve our systems and SOPs, and train store teams to follow them.
• Pick up whatever operational problem matters most that month — a new store setup, a system migration, a pop-up event.

Requirements

• 2–4 years in operations, inventory or warehouse roles at a retail, fashion, F&B or e-commerce business — ideally one with more than one location.
• Hands-on stock opname experience, and comfort with an inventory or accounting system such as Accurate, Jurnal, Moka or Olsera.
• Strong spreadsheet skills: lookups, pivot tables, and building a simple tracker from scratch. We will test this.
• You notice when a number doesn't add up, and you don't stop until you know why.
• Your own transport (SIM C) and the willingness to move between the warehouse and three stores across Jakarta.
• Fluent Bahasa Indonesia; able to read and write basic English.
  
  
  Nice to have

• Order management in Shopee or TikTok Seller Center.
• Footwear or apparel experience — you already know why stock by size is harder than stock by SKU.
• Experience working with suppliers, makers or production partners.

What this job is actually like : We'd rather tell you now than surprise you later.

• It's a small team. There is no "not my job" here. Some weeks you'll be counting boxes in the warehouse; some weeks you'll be at a store re-setting a display before a mall event.
• Peak days are all hands. On twin-date sales and around Lebaran, everyone packs orders, sometimes into the evening. Full stock counts usually happen after stores close.
• You'll be on the move. Expect to be at a store or the warehouse most days, not at a desk.
• Our systems are still being built. You'll inherit SOPs and trackers that are new, and part of the job is making them work in real life.
  

If you want a clearly bounded role with fixed hours and a narrow scope, this isn't it. If you like owning a business's operations end to end and seeing your fixes show up in the numbers, it is.