Sr Manager, Business Solutions

Date Posted:

2026-11-13

Country:

India

Location:

1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India.

Job Title: Sr Manager, Business Solutions

Year of Experience: 12+

About the Role 

We are looking for result oriented leader to lead our E2E Business Process Center of Excellence. In this role, you will turn business strategy into clear, approved cross-functional processes, requirements, data ownership, and KPIs across functions, regions, and Digital Technology stakeholders. You will ensure programs are business-led and that the E2E process is agreed before solution design begins. 

On a typical day you will:

• Define and maintain E2E process architecture across enterprise lifecycle value streams. 

• Lead cross-functional discovery of current-state pain points and target-state processes, roles, and controls. 

• Translate business outcomes into clear, testable, prioritized requirements and KPIs. 

• Define the E2E data lifecycle and establish process ownership and RACI across functions and regions. 

• Own process standards, templates, quality gates, and traceability from requirement to KPI. 

• Partner with the E2E Solution Architecture lead to translate processes into coherent solutions. 

• Support business readiness, UAT, training, adoption, and benefit realization. 

• Lead and coach business analysts and process leads. 

 

What you will need to be successfull:

• Bachelor's degree in engineering, business, operations, information systems, or related field. 

• 12+ years in business process transformation, business analysis, or enterprise systems, including team leadership. 

• Proven E2E process design across multiple functions and regions. 

• Solid knowledge of E2E business processes such as product introduction and change, quote-to-order, order-to-cash, plan-to-produce, procure-to-pay, and service and field operations. 

• Strong skills in process modeling, requirements management, and KPI design. 

• Skilled in data lifecycle, master data governance, and data quality management. 

• Experience planning UAT, organizational change, training, and adoption. 

• Proficiency with process and requirements tools (e.g., Visio, Signavio, Jira, Azure DevOps). 

• Strong facilitation and communication skills with executives and delivery teams. 

Preferred Qualifications 

• Lean, Six Sigma, BPMN, or agile delivery experience. 

• Knowledge of manufacturing, supply chain, installation, and service processes. 

• Experience with business system programs (PLM, CPQ/configurator, ERP, CRM, MES, field service
• Someone understanding solution architecture and business architecture
• Own and deliver large program

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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