Senior Executive, Account Servicing (Group Business)
- Full Time
About the role
The Group Business Department manages Employee Benefits solutions including Group Medical, Group Term Life and Group Personal Accident. This role is responsible for both new business acquisition and renewal management, driving portfolio growth, profitability and customer satisfaction through strong partnerships with corporate clients and intermediaries.
Key Responsibilities
Key Responsibilities
- Drive growth, retention and profitability of the Employee Benefits portfolio.
- Prepare, negotiate and manage new business quotations and renewals within delegated underwriting authority.
- Conduct prudent risk assessment and recommend appropriate benefit solutions.
- Build and maintain strong relationships with corporate clients, brokers, agents and financial advisers.
- Support intermediaries in client presentations, renewal reviews and employee communication sessions.
- Provide timely policy servicing and respond to Employee Benefits enquiries.
- Work with Operations, Claims and TPAs to resolve servicing issues and enhance client experience.
- Support credit control activities and follow up on outstanding premiums.
- Conduct product and process training for intermediaries and business partners.
- Any additional tasks/projects assigned
Qualifications/Requirements
- Minimum 2 years working experience in Employee Benefits, Group Insurance
- Fresh graduates with an interest in working in the Insurance Industry are welcome to apply
- Proficient in Microsoft Office applications (Excel, Word and PowerPoint).
- Customer-oriented with strong analytical and problem-solving skills.
- Able to work effectively under tight timelines and in a fast-paced environment