Service Support Lead Coordinator - National Service ANZ

Brief Job Description: 

• Responsibilities: 
• Provides overall support for service administration processes and ensures transactions are completed accurately, efficiently, and on time.
• Maintains accurate and updated records in systems and databases.
• Delivers timely and accurate information to stakeholders.
• Handles initial escalations, resolves issues, and elevates when necessary.
• Acts as a Subject Matter Expert (SME) to guide team members and support consistent operations.
• Supports basic financial processes including cost tracking, billing preparation, and service order validation.
• Monitors invoice status and ensures timely updates.
• Maintains accuracy of financial records and coordinates with Finance to resolve discrepancies.
• Coordinates with warehouse and logistics to track parts, check availability, and support timely issuance.
• Ensures accurate recording of inventory movements, returns, and adjustments, and assists in inventory audits and validates system records against physical stock.
• Initiates purchase requisitions for service parts and units based on operational requirements, and monitors requisition and purchase order status and follow up with suppliers, Procurement, and Logistics to ensure timely delivery.
• Ensures proper documentation and alignment of purchasing activities with procurement policies and approval workflows. 
• On-time submission of Spare Parts Sales, related transaction reports, and Warranty Claim status updates. 
• Drives process enhancement projects, tracks team progress through implementation, and manages updates and issue escalation to ensure successful execution. 
• Performs adhoc duties and participates in stretch assignments to address immediate operational requirements.
• Participates in and facilitates process related and MU coordination meetings, while actively managing staff performance and supporting team development through regular guidance and coaching.
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• Required/ Minimum Qualifications: 
• Bachelor's degree in Business Administration, Supply Chain, Engineering, or a related field preferred.
• Language skills: Good English
• Technical / Functional skills:
• Minimum 3 years working experience in customer service area
• Computer Literate: Office associated programs, ERP systems  (Oracle)
• Strong administrative, analytical, and organizational skills, with high attention to detail.
• Demonstrates initiative, ownership, and the ability to work with minimal supervision.
• Effective time management skills and the ability to handle multiple tasks.
• Strong teamwork and collaboration skills.
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• Time Travel Needed: 
• None.