Service Sales Manager

About SKF

SKF is the world leading supplier of products and solutions in the bearing business including technical support, maintenance services, condition monitoring and training.

The inherent skills and competence of our around 40,000 employees help us to fulfill our objective of creating more intelligent, sustainable and innovative customer solutions. SKF is a truly global company with presence in more than 130 countries, serving an extensive range of industries and customers worldwide. SKF started its operations in India in 1923.

SKF has hands-on experience in over 40 industries with knowledge and a vast product portfolio across the SKF technology platforms: bearings and units, seals, lubrication systems, condition monitoring equipment, and services.

We operate in  regions – China & North East Asia (CNEA), Europe & Africa, India, South East Asia & Middle East (ISEAM) , The Americas  – to serve customers with speed and responsiveness.

SKF has been in India since more than 100 years and has a pan India footprint consisting of 6 manufacturing facilities, 12 offices, a supplier network of over 300 distributors and an employee base of more than 2600 dedicated professionals.

To know more, please visit: www.skf.com/in

Innovation is the key:

We make some of the world’s most innovative products and solutions to reduce friction. But we sell something bigger. Less friction means more energy saved. And it means that society can move forward to a more energy-efficient future where we can all do more with less.

Sustainability:

At SKF, we have a long history of working with industrial sustainability. It is an integral part of what we do every day. And we strive to create engagement throughout the business, not only by implementing sustainability on a strategic level, but also by encouraging the ideas and grass root projects initiated by our people around the world.

SKF Purpose Statement

Together, we re-imagine rotation for a better tomorrow.

By creating intelligent and clean solutions for people and the planet

SERVICE SALES MANAGER

THE ROLE

Lead the development and execution of the Service Sales strategy in Singapore, driving profitable growth across SKF Reliability and Lifecycle Services and strengthening SKF’s position as a trusted partner for asset reliability, productivity and lifecycle performance.

You will lead service business growth, develop strategic customer relationships, expand service-contract penetration and work closely with Service Operations, Application Engineering, Segment Sales and distributor partners to deliver sustainable commercial results and a consistently strong customer experience.

WHAT YOU WILL DO

1. Drive Service Strategy & Profitable Growth

• Develop and execute annual Service Sales plans aligned with Singapore and regional business priorities.

• Deliver service order intake, revenue, profitability, pipeline conversion and customer-retention targets.

• Grow Reliability Services, predictive and preventive maintenance programmes, condition monitoring, asset health assessments, vibration analysis, lubrication management, on-site maintenance support and lifecycle-extension solutions.

• Increase service-contract penetration within the installed customer base and build recurring revenue through maintenance and reliability agreements.

2. Accelerate New Business & Market Development

• Identify and convert new opportunities across manufacturing, process, marine, infrastructure, food and beverage, metals and other priority industrial sectors in Singapore.

• Develop customer lifecycle plans that increase share of wallet and position SKF services alongside bearings, rotating-equipment and related industrial solutions.

• Use market intelligence, customer insights and competitor analysis to shape practical business-development actions.

• Drive value-based selling by quantifying improvements in uptime, reliability, productivity, maintenance cost and total cost of ownership.

3. Build Strategic Customer & Channel Relationships

• Develop strategic account plans for priority customers and build relationships with plant, maintenance, reliability, engineering, procurement and operations leaders.

• Conduct regular customer business reviews, identify growth opportunities and manage commercial or service escalations to resolution.

• Work with distributors and channel partners to improve market coverage, identify service leads and strengthen customer engagement.

• Ensure high customer satisfaction through clear commitments, disciplined follow-up and effective stakeholder communication.

4. Lead Sales Excellence & People Development

• Lead, coach and develop the Service Sales team, setting clear goals, performance expectations and development plans.

• Build capability in consultative selling, reliability conversations, contract negotiation, key account management and lifecycle service selling.

• Maintain disciplined opportunity management, forecasting, pricing governance and commercial risk management.

• Foster a culture of customer focus, accountability, collaboration, inclusion and continuous improvement.

5. Connect Customer Needs with SKF Solutions

• Partner with Service Operations, Reliability Engineers, Application Engineering, Segment teams, Product Management and Supply Chain to create fit-for-purpose solutions.

• Translate customer challenges into technically sound and commercially attractive service proposals and contracts.

• Ensure seamless handover from sales to delivery and monitor fulfilment of scope, quality, safety and customer commitments.

• Support the development of new service offerings, digital solutions and commercial models relevant to the Singapore market.

WHAT YOU BRING

• A bachelor’s degree in Mechanical, Electrical, Industrial, Production Engineering or a related discipline. An MBA or commercial qualification is an advantage.

• 8–12 years of relevant experience in industrial sales, service sales, reliability services, asset management or aftermarket business, with demonstrated success in profitable growth.

• Experience leading or coaching sales professionals and building a high-performance, customer-focused team.

• A proven track record in selling maintenance contracts, reliability solutions, condition monitoring, predictive maintenance, rotating-equipment services or other industrial aftermarket solutions.

• Strong commercial acumen, including business planning, value selling, pricing, contract negotiation, pipeline management and strategic account development.

• Working knowledge of reliability engineering, asset lifecycle management, bearings, rotating equipment, vibration analysis and maintenance excellence.

• Excellent communication, presentation and stakeholder-management skills, with the ability to engage both technical and executive audiences.

• A proactive, entrepreneurial mindset with strong ownership, analytical thinking and execution discipline.

• Valid work authorisation to work in Singapore.