Product Support Expert, CAD 3D

How will you CONTRIBUTE and GROW?

As the CAD 3D Product Support Expert within Air Liquide Engineering & Construction (AL E&C), you provide technical expertise on product / services/solutions related to Engineering, Procurement and Construction (EPC) domain to ensure their availability and reliability through proactive maintenance and incident resolution meeting Service Level Agreement. This role requires expertise in Intergraph Smart 3D administration, with Aveva E3D knowledge as an added advantage.

CAD 3D Setup & Technical Project Execution

• Project Setup & Delivery: Ensure timely project setup and delivery for 3D CAD environments, including 3rd-party project setups (numbering conventions, symbology, and access rights management) per E&C standards and governance.
• Operational Continuity: Guarantee the continuous operationality, performance, and availability of 3D CAD tools for local design teams.

User Support, Training & Governance

• User Support & Troubleshooting: Provide user support  (e.g., conducting training on tools usage), technical expertise and guidance to resolve technical issues related to EPC domain applications within SLA timeframe.
• Standards & Compliance: Ensure implementation of 3D models according to E&C Standards, client requirements, and governance practices.
• Ensure the right level of communication is provided to customers / end users.
• Mentor junior support experts when necessary

Strong technical knowledge of application support and maintenance processes, including troubleshooting and incident management, and release management 

• Proficiency in Hexagon Smart 3D &  Aveva E3D: In-depth knowledge of their functionalities, configurations, hardware requirements, troubleshooting daily users issues and performance problems
• 3D CAD Data Management & Database Troubleshooting: Advanced in maintaining project databases, resolving data integrity issues, and troubleshooting performance problems. SQL / Database fundamental knowledge is required.
• Understanding of Engineering Design Workflows / Processes (min basic level): Knowledge of typical EPC project phases, deliverables and how CAD 3D tools are applied in disciplines like piping, structural, instrumentation and electrical
• CAD 3D Advanced skills: Ability to understand, troubleshoot and potentially modify customizations or scripts
• Inter-tool Integration & Data Exchange: Knowledge of how Hexagon Smart 3D and  Aveva E3D integrate with other engineering tools (e.g. P&ID tools, E&I tools)    

• Proficiency in diagnosing and resolving complex technical issues in digital applications

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Are you a MATCH?

Education

Bachelor or Master Degree

Training, certification

Product certifications (Aveva E3D module and  Intergraph Smart® 3D module)

Domain

Engineering IT and Engineering Discipline Specific

Work Experience

Engineering IT application support in EPC Business

>12 y.

Language

English

Level

Fluent

E&C Operations

>10 y.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.