Manager, Partnerships

1. KEY RESPONSIBILITIES: 

• Daily Partner Support & Issue Resolution: Act as the Tier-1/Tier-2 operational point of contact for active partners, addressing daily integration queries, transaction drops, or platform configuration issues.

• Partner Onboarding Execution: Manage the step-by-step onboarding checklist for newly signed partners, including documentation collection, KYC/compliance verification, and account creation.

• Technical & Scoping Coordination: Coordinate daily stand-ups and progress syncs between partner technical teams and internal DFS Engineering/Product teams to keep integration sprints on schedule.

• Transaction Monitoring & Reconciliation Tracking: Monitor daily transaction volumes, success rates, and revenue generation across partner accounts, identifying anomalies or operational bottlenecks.

• Pipeline Updating & Reporting: Update CRM/pipeline tracking tools daily with account statuses, lead progress, meeting notes, and partner performance metrics for leadership visibility.

• Nurture strong, long-term relationships with key partner accounts, conducting regular account reviews to identify opportunities for expanding service adoption.

• Gather partner feedback and market insights to recommend product enhancements or new feature requests to internal DFS Product teams.

• Assist the Senior Manager in preparing business cases, partner pitch decks, and commercial proposals for prospective alliance opportunities.

• Drive partner activation and transaction throughput post-launch to ensure partners meet target KPIs and contractual volume commitments.

• Assist in monitoring partner commission payouts, fee structures, and revenue-sharing reconciliations alongside the Finance team.

• Support the rollout of joint promotional campaigns and co-marketing initiatives to boost end-user adoption on partner channels.

• Ensure all active partners consistently fulfil regulatory compliance requirements (AML/CFT, data privacy, and merchant due diligence).

• Maintain complete and up-to-date partner contract repositories, tracking contract renewal dates, SLA compliance, and regulatory approvals.

1. DAILY RESPONSIBILITIES: 

• Screen and qualify potential fintech, merchant, and ecosystem partners to evaluate strategic fit, revenue potential, and operational capability.

• Negotiate commercial structures, revenue-share models, and Service Level Agreements (SLAs) with prospective partner management teams.

• Shepherd active partnership proposals through Legal, Compliance, Risk, and IT engineering committees to secure internal operational signoffs.

• Collaborate with partner operations and internal product teams to oversee technical API integrations, user acceptance testing (UAT), and launch readiness.

• Monitor key account KPIs—transaction volumes, conversion rates, and revenue generation—addressing performance gaps or technical issues early.

1. CHALLENGES: 

• Managing tight partner deal timelines against slow internal bank approvals from Legal, Risk, Compliance, and IT Security.

• Bridging gaps between external partner tech stacks and legacy bank core systems, leading to delivery delays and GTM backlogs.

• Balancing the partner's demand for aggressive growth and low-margin revenue splits with the bank's requirement for risk mitigation and strong profit margins.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

1. Academic & Professional

1. Experience