Digital Financial Services Department,Uganda.Head of Digital Financial Services

1. KEY RESPONSIBILITIES: 

• Define, develop, and execute the Bank's Digital Financial Services strategy in alignment with the Bank's overall business objectives and growth agenda.

• Drive revenue growth, profitability, customer acquisition, and increased adoption of all digital financial services channels and products.

• Oversee the design, development, launch, and lifecycle management of digital products including Mobile Banking, Internet Banking, Agency Banking, Merchant Solutions, and Digital Lending.

• Lead the expansion and optimization of the Agency Banking and Merchant Acquiring network to deepen financial inclusion and enhance customer reach.

• Identify, negotiate, and manage strategic partnerships with Mobile Network Operators (MNOs), Fintechs, Payment Service Providers, Utility Companies, and other ecosystem partners.

• Ensure seamless integration between digital channels, core banking systems, and third-party platforms through APIs and other enabling technologies.

• Ensure full compliance with Bank of Uganda regulations, the National Payment Systems Act, Data Protection and Privacy regulations, AML/CFT requirements, and all applicable regulatory standards.

• Develop and strengthen digital risk management frameworks in collaboration with Risk, Compliance, Information Security, and Technology teams to mitigate fraud, cyber threats, and operational risks.

• Lead, coach, and develop a high-performing Digital Financial Services team while championing innovation, customer-centricity, and agile ways of working.

• Monitor and report on DFS performance indicators and continuously drive improvements in digital channel usage, customer experience, transaction volumes, operational efficiency, and service quality.

1. DAILY RESPONSIBILITIES: 

• strategic direction to improve business performance and customer adoption.

• Engage with internal and external stakeholders to support the implementation of DFS initiatives, partnerships, and digital transformation projects.

• Provide oversight and direction on digital product development, channel enhancements, operational excellence, and customer experience initiatives.

• Review digital business performance reports, identify growth opportunities, and implement corrective actions where necessary.

• Manage, coach, and support the Digital Financial Services team while ensuring achievement of departmental objectives and business targets.

1. CHALLENGES: 

• Channels revenue vs cost optimization 

• Activity growth across all digital channels and partnerships 

• Branch channels officers productivity 

MINIMUM POSITION QUALIFICATION REQUIREMENTS

1. Academic & Professional

               b. Experience