Service Delivery Manager

Job Purpose:

The Service Delivery Manager is responsible for leading and managing the end-to-end

delivery of SKF Services in Philippines, ensuring that customer commitments are executed safely, consistently, on time, within the agreed scope and cost, and in accordance with SKF quality and compliance standards. The role translates confirmed customer orders and service requirements into executable delivery plans by coordinating resources, competencies, tools, materials, schedules, subcontractors, site readiness, and customer responsibilities.

Key Responsibilities:

•            Lead end-to-end delivery of project-based and recurring SKF services in the Philippines, ensuring safe, timely, compliant, and cost-effective execution.

•            Manage the transition from sales to delivery through structured handovers, confirming scope, deliverables, schedules, acceptance criteria, customer obligations, and execution readiness.

•            Develop and control execution plans, schedules, resources, competencies, tools, materials, subcontractors, site requirements, risks, and dependencies.

•            Lead, coach, and allocate project delivery and reliability engineering resources to achieve productivity, utilization, quality, and performance objectives.

•            Ensure strict compliance with SKF safety, quality, technical, regulatory, and customer requirements, including stop-work authority where conditions are unsafe.

•            Control project scope, changes, costs, and margins; identify out-of-scope work and secure commercial approval before execution.

•            Serve as the primary operational contact for customers, communicating progress, risks, changes, and recovery actions while managing expectations and escalations.

•            Oversee field engineering, installation and commissioning, maintenance, troubleshooting, inspections, reliability improvement, and corrective interventions.

•            Manage subcontractor and partner performance, including competence, safety, quality, schedule, cost, documentation, and acceptance requirements.

•            Ensure tools, equipment, materials, logistics, and site support are available, calibrated, maintained, and fit for purpose before mobilization.

•            Maintain project risk and issue controls, assign accountable owners, track mitigation actions, and escalate critical concerns promptly.

•            Ensure timely completion of technical reports, customer acceptance records, service documentation, and invoicing prerequisites.

•            Monitor delivery performance using safety, schedule, quality, customer satisfaction, utilization, cost, margin, scope-control, and documentation KPIs.

•            Collaborate across Service Sales, Business Development, Customer Service, Supply Chain, Procurement, technical teams, and other SKF functions to deliver reliable customer outcomes.

Core Competencies

Functional Competencies

•            Service Delivery and Operations Management: Leads the full service lifecycle from handover and planning through safe execution, customer acceptance, documentation, invoicing readiness, and closure.

•            Project Management and Execution Governance: Controls scope, schedule, cost, quality, resources, risks, milestones, changes, and recovery actions across multiple projects.

•            Technical Service and Reliability: Applies sound knowledge of rotating equipment, field services, troubleshooting, maintenance, reliability engineering, and appropriate technical methods and tools.

•            Resource and Competency Management: Forecasts requirements, allocates competent resources, manages utilization, and develops team capability through coaching and structured development.

•            Safety, Quality, and Compliance: Demonstrates visible safety leadership and ensures work complies with SKF, customer, regulatory, technical, and quality requirements.

•            Commercial and Financial Management: Protects scope and margin through cost control, change management, accurate forecasting, and disciplined handling of additional work.

•            Customer and Stakeholder Management: Builds trust through transparent communication, realistic commitments, effective escalation, and cross-functional coordination.

•            Risk, Documentation, and Performance Control: Maintains risk and issue registers, closes mitigation actions, ensures complete service records, and manages delivery through defined KPIs.

Behavioral Competencies

•            Leadership and Team Direction: Sets clear priorities and standards, builds accountability, and leads employees, contractors, and cross-functional teams effectively.

•            Execution Discipline: Converts plans into completed outcomes while maintaining control of operational details and business priorities.

•            Ownership and Accountability: Takes responsibility for delivery outcomes, resolves unclear ownership, and escalates issues early with practical recommendations.

•            Problem-Solving and Decision-Making: Makes timely, evidence-based decisions considering safety, quality, customer impact, resources, cost, schedule, and commercial risk.

•            Communication Excellence: Communicates clearly and professionally with technical, commercial, operational, and customer stakeholders, including during difficult situations.

•            Collaboration and One SKF Mindset: Works across functions and regions, shares resources and expertise, and avoids siloed decision-making.

•            Customer Focus: Understands customer priorities and business impacts while balancing responsiveness with safe, realistic, and deliverable commitments.