Specialist, Talent Solution Delivery, Enterprise

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We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

JOB SUMMARY:

Role: GBS NAM MSP Specialists

The Client-Facing MSP Specialist manages day-to-day contingent workforce operations for assigned clients and serves as a key point of contact for client stakeholders, hiring managers, suppliers, and internal teams. The role covers high-volume workforce activity, including blue-collar/industrial populations, with a strong focus on client service, VMS operations, issue resolution, and SLA delivery.

Key Responsibilities:

• Manage the end-to-end contingent worker lifecycle (requisition, onboarding, extensions, offboarding) for high-volume industrial and blue-collar programs.
• Serve as the primary Managed Service Provider (MSP), guiding hiring managers, vendors, and candidates.
• Manage shared support inboxes to proactively resolve daily inquiries and operational escalations.
• Administer workforce activities, work order revisions, and candidate tracking utilizing SAP Fieldglass and VNDLY.
• Monitor program SLAs and fulfillment metrics, and present updates during operational reviews and MBRs/QBRs.
• Process weekly timesheets, expense approvals, tech reimbursements, and state-mandated payments.
• Enforce program compliance by tracking documentation and conducting internal audits to mitigate co-employment risks.
  

Work Experience:

• Must have 3-7 years of exclusive MSP, VMS, and contingent workforce management experience.
• Prior client-facing MSP experience strongly preferred.
• Hands-on experience with SAP Fieldglass/VNDLY.
• Experience supporting high-volume contingent workforce programs, preferably including blue-collar/industrial.
• Experience working directly with clients, hiring managers, suppliers, and Talent Acquisition teams.
• Experience managing SLAs, escalations, reporting, and operational deliverables.
• Experience working with global stakeholders is a plus.
  

Knowledge, Skills, and Abilities: 

• Strong understanding of MSP/VMS operations and the contingent workforce lifecycle.
• Excellent client communication, stakeholder management, and problem-solving skills.
• Strong inbox management, organization, prioritization, and follow-up skills.
• Ability to manage multiple priorities and high-volume activity while maintaining accuracy.
• Good analytical and reporting skills, including Excel/Google Sheets.
• Ability to handle escalations professionally and drive issues to resolution.
• Ability to work as a team or with minimal supervision
• Strong ownership, attention to detail, and ability to work independently.
• Comfortable working in a fast-paced environment and across different time zones.
• Results oriented

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.