Coordinador de TI

Here's what you'll do during a typical day:

• Provide timely technical support to hotel departments and Team Members for hardware, software, systems and connectivity issues.
• Monitor and support the hotel’s IT infrastructure, network connectivity and technology equipment.
• Coordinate installation, configuration, maintenance and troubleshooting of computers, printers, communication devices, A/V equipment and other technology assets.
• Maintain accurate inventory and control of IT equipment, hardware, software and related assets.
• Follow up on incidents, service requests and technology-related issues through the corresponding support channels.
• Coordinate with Hilton Technology teams and external vendors when additional technical support or escalation is required.
• Support hotel systems and technology used across operational departments, ensuring appropriate availability and functionality.
• Maintain documentation of repairs, preventive maintenance, equipment assignments and technology service requests.
• Provide guidance and basic training to Team Members regarding systems, hardware and software.
• Support technology requirements for meetings, events and hotel operations.
• Ensure compliance with Hilton technology, information security and data protection standards.
• Identify recurring technology issues and recommend preventive or corrective actions.