Manager, Engineering Operations

Your Role

As Manager, Engineering Operations, you will oversee the site’s critical physical infrastructure and lead the safe, reliable and efficient operation of the data centre. Reporting to the Data Centre Manager and acting as their deputy, you will guide the engineering team and on-site suppliers, manage maintenance and energy programmes, support complex technical issues and improvement projects, and ensure work is completed to consistent quality, safety and operational standards without negatively affecting customers or service availability.

What you'll do

• Act as deputy to the Data Centre Manager, providing operational leadership and strategic support to keep the site available, efficient and aligned with organisational objectives.

• Lead, mentor and manage Lead Engineers and Site Engineers; plan resource capacity, allocate work, support development and ensure employees and subcontractors complete site induction and follow technical, procedural and safety requirements.

• Plan, coordinate and oversee mechanical and electrical operations, maintenance and energy-management programmes, including UPS, generators, cooling and other critical infrastructure, using safe systems of work and controlled change processes.

• Act as the site’s Senior Approved Person for complex maintenance activities, job kick-offs and risk controls, ensuring work meets company policies, operating instructions, quality standards and safety protocols.

• Manage preventive, reactive and deferred maintenance priorities, execute the local maintenance plan, maintain accurate documentation and use the CMMS effectively to track maintenance and customer activities.

• Lead escalation and resolution of incidents that could disrupt services, breach SLAs or reduce service quality; support change approvals and infrastructure improvement projects with Data Centre Engineering and other specialists.

• Ensure compliance with local codes, government requirements, Digital Realty directives, the QHSSE Responsibilities Matrix and applicable ISO standards, including ISO 9001, 14001, 27001 and 50001; support audits, reporting and certifications.

• Manage operational handovers from Implementation Services to Service Operations, reviewing, approving and accepting completed installation works and coordinating accurate as-built drawings with the Technical Draftsman team.

• Build effective relationships with critical vendors and supply partners, coordinate outsourced maintenance and services, and monitor performance through KPIs and regular review meetings.

• Provide specialist technical support and training, conduct customer site tours when requested, collaborate with Sales, Solution Engineering, Customer Success, design, construction and manufacturers, and undertake other assignments directed by the Data Centre Manager.

What you'll need

• Bachelor’s degree or equivalent tertiary education in a technical or engineering discipline.

• At least 3 to 5 years of experience in mission-critical mechanical and electrical environments within a large organisation, with essential data-centre or comparable critical-environment experience; IT or telecommunications exposure is preferred.

• Detailed understanding of building systems and the design and operation of data-centre infrastructure, including UPS, generators, cooling systems and wider campus plant and services.

• Ability to read and work with electrical and mechanical diagrams, together with practical experience in maintenance programmes, maintenance systems and CMMS tools.

• ITIL Foundation certification and basic ITIL knowledge are preferred.

• Proven people-leadership capability, including mentoring engineering teams, delegating appropriately, managing resources and building a collaborative, inclusive and continuously improving culture.

• Strong safety and risk-based decision-making skills, with the ability to analyse complex issues, identify critical details, resolve problems and remain effective under pressure.

• Clear written and verbal communication skills, including producing accurate and timely reports, giving clear instructions and presenting relevant information to technical, customer and senior stakeholder audiences.

• Proactive, adaptable and results-driven approach, with a commitment to ownership, customer focus, teamwork, continuous improvement and high-quality delivery.

• Customer and vendor management capability within data centres, IT or telecommunications, with the confidence to work across internal teams, customers, contractors and specialist suppliers.
   

  Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
 

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Apply today, take charge of your career and grow your talents with us.
 

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.