Specialty Operations Technician 2

Become a part of our caring community
 

In this position, the Pharmacy Technician may receive inbound calls from patients, providers, caregivers, and healthcare professionals regarding specialty medication orders, refill requests, prescription status updates, and general pharmacy inquiries. The Pharmacy Technician may also contact prescribers for prescription clarification and enter prescription orders into the system. Additionally, this role supports pharmacists and patients by ensuring adherence to Specialty Rx operational processes and programs designed to optimize health outcomes through effective communication with patients, providers, and internal partners. Decisions are typically focused on interpreting departmental policies and determining appropriate methods for completing assignments. Works within defined parameters to identify work expectations and quality standards while exercising independent judgment in prioritizing work and managing daily responsibilities under minimal supervision

Primary Responsibilities

• Support pharmacists in the preparation and dispensing of specialty medications.
• Process prescription orders accurately and efficiently.
• Contact prescribers' offices to obtain prescription clarifications and necessary documentation.
• Enter and maintain prescription information within pharmacy systems.
• Assist patients with specialty pharmacy processes, including refill coordination and adherence programs.
• Collaborate with providers, pharmacists, and internal teams to ensure timely medication delivery and patient care.
• Ensure compliance with pharmacy regulations, HIPAA requirements, accreditation standards, and company policies.
• Resolve routine operational and customer service issues while escalating complex concerns when necessary.
• Maintain productivity, quality, and service-level expectations.
• Participate in departmental initiatives, training activities, and process improvement efforts.

Use your skills to make an impact
 

Required Qualifications

• Active, Pharmacy Technician license in the state of residence (Arizona, Florida, Ohio, or Texas), as required by state law.
• National Pharmacy Technician Certification (PTCB/CPhT or ExCPT).
• Working knowledge of Microsoft Office applications, including Outlook.
• Ability to learn and navigate multiple systems and platforms, including Teams, SharePoint, and other pharmacy technology applications.
• Strong attention to detail, organizational skills, and customer service focus.
• Ability to work independently while managing multiple priorities.

• Must be available to work overtime as needed to support business demands and operational requirements.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

 

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$40,000 - $52,300 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.