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Operations Supervisor

tonystoys

Grand Cayman, Cayman Islands

  • Onsite
  • Full Time
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About the role

KEY DUTIES & RESPONSIBILITIES:


  1. Lead and mentor our team of service advisors, technicians, and support staff to provide high-quality automotive services.
  2. Foster a positive and collaborative team environment that promotes accountability, professional growth, and exceptional customer service.
  3. Ensure that every customer receives an exceptional service experience, from initial interactions and service recommendations to vehicle pickup.
  4. Maintain strict quality control measures to ensure accurate diagnostics, effective repairs, and thorough vehicle inspections.
  5. Possess a deep understanding of automotive systems and diagnostics, especially those specific to Honda vehicles.
  6. Provide technical guidance and support to technicians, advising on complex repairs and diagnostics.
  7. Analyze key performance indicators (KPIs), such as service revenue, technician efficiency, and customer satisfaction scores.
  8. Develop strategies to improve departmental performance and achieve financial.targets.

    9.  Identify training needs for service staff and organize ongoing training sessions to enhance technical skills and customer service capabilities.

  10.  Ensure that the service department operates in compliance with safety regulations, environmental standards, and industry guidelines.

 

Qualifications:

  • Leadership experience in an automotive service department 
  • A valid driver’s license and acceptable driving record 
  • Must have a proven track record of performance within the field of expertise. 
  • Ability to take initiative, work collaboratively, and provide excellent customer service experience.  
  • Confidence and humility in leadership approach. 
  • Thorough knowledge of automotive systems, diagnostics, and repair procedures.
  • Exceptional customer service and communication skills for effective interaction with customers and team members.
  • Strong organizational skills to manage workflow efficiently and meet service commitments.
  • Analytical mindset to interpret KPIs, diagnose issues, and implement improvements.
  • Problem-solving abilities to address technical challenges and customer concerns.
  • Understanding of safety and environmental regulations in the automotive service industry.

 

 

SPECIAL REQUIREMENTS ASSOCIATED WITH THE ROLE

 

  • The ability to work alternate Saturdays
  • At least 10 – 15 years working experience
  •        Must have clean police record