Automotive Service Advisor/Personal Assistant

The applicant’s responsibilities will be:

 Provide automotive advice to customers across a wide range of vehicle brands
 Schedule appointments on the Mitchell System
 Complete detailed information on the customer’s concerns before passing to the service
garage
 Create and execute all correspondence between the Managing Director and the service
team.
 Act as lead person to resolve CRM issues and provide solutions to the customers.
 Maintain accurate, updated customer records with a follow-up schedule to keep
connected to customers.
 Ensure the core values of the Company are carried out by tracking all Key Performance
Indicators (KPIs) in the Mitchell 1, CRM and Akixi systems.

The applicant must have:

 Knowledge and experience using Mitchell1 Teamwork SE Software
 Evidenced capacity in customer relationship management
 At least 7 years’ working experience in a professional front-facing customer service
position
 Works well under pressure and meets deadlines
 Proficient in MS Office applications
 Flexible as a member of a busy Automotive Service Centre team
 Must have a clean police record and a valid driver’s license