Country Head of Client Service and Account Management

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Client Service and Account Management, Global Payments Solutions (GCB4)

[Key Responsibilities] 

• Build and sustain a world-leading, technology-enabled, globally connected payments franchise, by providing insightful solutions to our clients, supporting their needs, achieving efficiency and growth objectives, as well as unlocking the potential of HSBC’s network for our international clients.
• Lead, manage the team of 13 and transform the function (onshore and offshore) to deliver Digital First Customer Engagement by redesigning/aligning to global/regional servicing journeys to guide clients towards digital self-fulfillment. 

• Drive a client-centric mindset to enhance seamless engagement and end-to-end delivery effectiveness along with GPS Sales, Implementation and Integration, and Product teams.
• Grow and retain core GPS revenue through collaborative client engagement and delivery of consistent and reliable payments solutions, as well as driving digital self-fulfilment adoption rates.
• Collaborate with Coverage Teams, Regional and Global Client Services, and other Products to retain profitable client relationships.
• Enhance HSBC’s profile and market position in the country through planning and execution of Thought Leadership initiatives, Client Focus Groups, Roadshows and other internal and external events.
• Build and nurture strong relationships with key clients across all segments.

[Knowledge and Experience]

• Minimum of 8 years working in Payments and Cash Management
• In-depth knowledge of industry standards related to all Cash Management products and services.
• Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
• Proven ability to deliver enhanced client satisfaction.
• Ability to understand a customers’ business and priorities.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
• Ability to interact with business customers at all levels.
• Excellent interpersonal people management skills and ability to interact and build relationships with internal and external stakeholders.
• Excellent time management, planning and organisation skills.
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
• Strong analytical, problem-solving, technical.
• Experience in driving team and individual performance to achieve customer and financial targets.
• Strong leadership and team motivational skills.
• Proven coaching and performance management skills.