Senior Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About the role:

Direct the facilities management account for a premier banking client in Taiwan. Oversee operations for a flagship corporate office in Taipei. Drive continuous improvement, ensure strict compliance with financial sector regulations, and deliver a premium workplace experience. Act as the primary JLL point of contact for the client.

 

What this job involves:

Account Leadership and Strategy

• Direct the overall facilities management strategy for the Taiwan account.
• Act as the primary liaison between JLL and the banking client leadership.
• Lead by example and support an environment of cooperation.

People Management and Team Leadership

• Instill a people-centric and hospitality-first culture within the team to ensure welcoming service at all times.
• Foster a culture of integrity, transparency, and strict ethical conduct, aligning with JLL and client values.
• Motivate the team through clear goal setting, regular constructive feedback, and recognition of outstanding performance.
• Champion professional development by identifying training opportunities and supporting career growth.

Facilities Operations and Workplace Experience

• Embed a hospitality mindset across all site operations to anticipate client needs and exceed expectations.
• Manage daily hard and soft service operations for a premium, single-floor corporate office.
• Deliver white-glove, high-touch customer service for banking executives, staff, and guests.
• Oversee security systems, HVAC, firefighting equipment, and premium office amenities.
• Implement comprehensive energy management and sustainability programs.
• Monitor preventive maintenance to minimize costs and prevent equipment failure.
• Coordinate churn and relocation activities.

Procurement and Vendor Management

• Manage vendor procurement practices according to strict banking client guidelines.
• Oversee tendering, contract negotiation, and vendor performance.
• Coordinate the contractor management program to ensure full compliance.
• Maintain an accurate Contract Management Database.

Risk Management and Compliance

• Implement a robust property risk management program tailored to the financial sector.
• Ensure strict adherence to occupational health, fire safety, and banking security protocols.
• Identify critical operations and support disaster recovery and business continuity plans.
• Follow established escalation and incident reporting procedures.

Financial Management and Reporting

• Manage the account budget and assist in financial forecasting.
• Prepare comprehensive monthly reports for client review.
• Monitor and achieve all contractual Key Performance Indicators.

Qualifications

• Minimum 10 years of relevant facilities or account management experience.
• Strong hospitality mindset with experience delivering premium service in corporate or luxury environments.
• Experience managing accounts for banking or financial services clients is highly preferred.
• Fluent in English and native in Mandarin.
• Proven ability to manage premium corporate environments and high-profile stakeholders.
• Demonstrated success in leading, motivating, and developing facilities teams.
• Highly organized, adaptable, and service-oriented.

Location:

On-site –Taipei, Taiwan, China

Job Tags:

Legal Compliance

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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