Technology support III - vMware

DevOps — VMware Cloud Foundation

Key responsibilities:
Own reliability and availability for critical applications and infrastructure in large-scale production environments.
Execute controlled service changes and troubleshoot complex issues across VMware, compute, storage, and networking.
Lead incident response, restore services, and use operational data to prevent recurring issues.
Automate routine work and advance self-healing, observability, and “operability by design.”
Lead performance and capacity assessments; translate findings into measurable improvements.
Partner across teams to deliver reliability outcomes, mentor engineers, and strengthen SRE practices.
Use enterprise-authorized AI tools to support incident triage and operational workflows, applying human review and appropriate data safeguards.

Required qualifications
5+ years of experience in network, software, or systems engineering, with increasing ownership.
Enterprise experience with VMware ESXi and vSAN; hands-on troubleshooting and service changes in VMware Cloud Foundation (VCF).
Strong production operations, systems, networking, and problem-solving skills.
Data center networking knowledge, including BGP, VRF, MPLS, IP, TCP, and UDP.
Scripting or software development experience in Python, JavaScript, or PowerShell.
Demonstrated ability to lead in agile teams and collaborate across technical and non-technical groups.
Experience validating AI-assisted recommendations and handling operational data responsibly.
Advanced English proficiency.

Preferred qualifications
VMware NSX-T or Hyper-V experience.
Experience improving observability, incident management, and post-incident practices.
Familiarity with AI-assisted engineering or operations.