Communications Senior Associate

Join the Consumer & Community Banking Operations Communications team as the primary communications partner and strategic counselor to the Head of Regulatory Operations. You will independently develop communications strategies, shape executive messaging and manage high-profile leadership engagements that help employees understand business priorities, organizational changes and strategic initiatives.

As a Communications Senior Associate within Consumer & Community Banking you will be the primary communications partner and strategic counselor to the Head of Regulatory Operations and provide strategic communications support for priority Employee Journey initiatives across Consumer Community Banking Operations, based on evolving business needs. Working closely with Human Resources, Communications, program teams and business partners, you will help bring initiatives related to career mobility, onboarding, learning and development, recognition, employee listening, engagement and culture to employees across Operations. In this role you will combine strategic thinking, exceptional writing and executive presence with strong stakeholder management, organization and judgment. You should be equally comfortable counseling a senior executive, coordinating across multiple partners and developing clear, engaging communications for a large and diverse workforce, particularly frontline Operations employees.

 

Job responsibilities

• Own the communications relationship with the Head of Regulatory Operations, serving as a trusted strategic counselor and proactively identifying opportunities, risks and recommendations. 
• Develop executive messaging, talking points, presentations, briefings, organizational announcements, video scripts and other leadership communications. 
• Lead communications for town halls, leadership meetings, offsites, conferences, site visits and other employee and leadership engagements. 
• Translate complex business priorities, organizational changes and regulatory or operational initiatives into clear, audience-first communications. 
• Build compelling executive narratives that connect strategy, business priorities and the employee experience; support executive visibility across internal and external channels, including social media, with appropriate communications partners. 
• Provide strategic communications support for priority Employee Journey initiatives based on evolving business needs; partner across Human Resources, Communications, program teams and the business to align strategies, stakeholders, workstreams and deliverables. 
• Demonstrate strong stakeholder/partner management and organizational skills.
• Develop employee and leader communications that make programs, resources and opportunities clear, relevant and actionable. 
• Bring fresh ideas for reaching frontline and geographically dispersed employees through modern channels, formats and storytelling. 
• Use communications data and employee feedback to assess effectiveness and improve future approaches. 
• Use AI-enabled tools and emerging technologies appropriately to improve content, creativity and communications effectiveness;manage multiple priorities with strong organization, attention to detail and follow-through, while contributing to the broader Communications team.

 

Required Qualifications, Capabilities, and Skills:

• 5+ years of communications experience in a large, complex or matrixed organization. 
• Bachelor's degree in communications, journalism, public relations or a related field. 
• Exceptional writing, editing, proofreading and storytelling skills, with the ability to make complex information clear and engaging. 
• Experience independently developing communications strategies and managing programs from planning through execution. 
• Demonstrated ability to counsel senior leaders, exercise sound judgment and build trusted client relationships. 
• Strong stakeholder management skills, with the ability to build alignment and navigate competing priorities across teams. 
• Strong presentation, project management and organizational skills, including managing multiple workstreams and deadlines. 
• A proactive, resourceful and collaborative approach, with the flexibility to thrive in a fast-paced environment. 
• Proficiency in Microsoft Copilot, Word, PowerPoint, Excel and Teams. 
• Interest in modern communications channels, digital storytelling and evolving communications technologies. 
• Ability to travel domestically as needed.

 

Preferred Qualifications, Capabilities, and Skills:

• Financial services or other highly regulated industry experience.
• Experience supporting executive communications and advising senior leaders; experience communicating with frontline or geographically dispersed employee populations.
• Experience with employee engagement, culture, change communications or employee experience programs; experience using communications metrics and employee feedback to inform strategy.
• Familiarity with AI-enabled communications tools and large language models; experience with Canva, Photoshop or Adobe Creative Suite.
• Experience using communications metrics and employee feedback to inform strategy.