Experience Design Associate

Contribute to the team’s decision-making process and help drive customer-centric innovation strategies. As an Experience Design Associate at JPMorgan Chase, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader user journey. Leveraging your developing knowledge of design and research practices and AI-assisted design, collaborate with senior UX leads to execute tasks and projects that align with established policies and procedures. Your work will have a direct impact on mid-sized features or small collections of features within a discipline, ensuring a seamless and inclusive user experience. Contribute to the team's decision-making process and help drive customer-centric innovation strategies. At the Associate level, demonstrate your proficiency in core experience design craft skills, while continuously developing your expertise in these and other design-focused areas.

Job Responsibilities

• Contribute to the design and development of user experiences for mid-sized features or small collections of user authentication features and ensure alignment with user needs and business goals
• Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, such as web, mobile, and branch
• Participate in iterative design processes, incorporate user feedback and insights to improve the overall user experience
• Support the implementation of inclusive design practices taking into consideration diverse backgrounds and abilities to create accessible and user-friendly experiences
• Help to gather information on market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in experience design or a related UX discipline within the digital product space
• Previous experience in visual design and interaction principles, with a focus on creating aesthetically appealing and functional digital experiences
• Demonstrated proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts
• Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience
• Previous exposure to industry-standard design and prototyping tools (e.g., Figma, or Adobe Creative Suite) as well as to AI-assisted design tools and practices (Claude, Git, Copilot, VS Code)