Front Desk Receptionist II
- $51,650–$72,300 per year
- Full Time
About the role
Company
Alaska AirlinesThe Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Front Desk Receptionist II is responsible for being the first point of contact for all visitors of the Alaska Airlines General Office (GO). As a member of the Employee Services team, this individual contributor role maintains front desk office needs by providing support and organizing and implementing office functions including procurement of supplies, maintaining office records, and supporting relationships with Alaska’s office vendors. This role will also work closely with the Employee Data Management and HR Compliance team to support processes and procedures and may occasionally work on projects with other teams to maintain or improve the guest experience.
Key Duties
- Supervised to deliver professional greetings to all visitors, directing them to the appropriate party, service, or location.
- Follows established step-by-step security procedures by monitoring guests and issuing visitor badges.
- Performs tasks including handling incoming phone calls professionally and delivers messages accurately and in a timely manner.
- Maintains a safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains the Online Reference Directory, including documenting and communicating actions, irregularities, and continuing needs.
- Requests necessary service/maintenance for the Alaska General Offices (GO) Front Desk office equipment to ensure optimum efficiency.
- Prepares communication and general correspondence to employees and visitors.
- Assists with updates to employee-related data and job information in HR systems to ensure processing compliance
- Responds to requests for personnel files within defined SLAs by coordinating between, Legal, Labor Relations, and other teams to assemble and produce file.
- Communicate with internal stakeholders regarding employee records processes or requests.
- Handles all responsibilities with a focus on achieving Alaska goals and objectives, conforming to all policies, procedures and legal requirements.
- Provides input on process improvement opportunities to improve guest experience and/or processes.
- Builds positive working relationships with stakeholders to ensure proper service.
Job-Specific Experience, Education & Skills
Required
- Minimum 2 years of experience in a fast-paced office environment, or related area.
- Knowledge of general administrative and clerical procedures and the ability to operate basic office machines (telephone, copier, fax, printer, etc.).
- Proven excellence in customer service principles and practices.
- Ability to handle multiple assignments simultaneously with accuracy, while maintaining strict confidentiality.
- Ability to organize and manage time efficiently.
- Proven ability to handle sensitive information and matters while maintaining confidentiality.
- Excellent communication (written, verbal), and interpersonal including listening skills.
- Ability to establish and maintain harmonious relations with Alaska’s employees, vendors and the general public.
- Demonstrates verbal, visual and auditory ability to act swiftly in an emergency situation.
- Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
- High school diploma or equivalent is required.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred
- Experience with HR Information Systems processes and procedures.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate
Salary Range
$51,650 --- $72,300 / yearSalary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We don’t typically hire at the top of the range.
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.