Business Support Coordinator

Additional Information

Making an impact that matters, together:

Our shared values are at the heart of everything we do. Living these values is essential to ensuring everyone feels included at work and able to reach their full potential. For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to thrive, grow and make an impact that matters.

You can find out more about our recruitment process here.

To be considered for this role, you must be legally entitled to work in New Zealand. You must hold, or be able to obtain before beginning the role, a practising certificate in New Zealand. Visa sponsorship is not available for this position. 

Does this sound like the sort of role and organisation for you? Then apply now 

We are reviewing applications on a rolling basis, and will review appliations as they are recieved. 

Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something.  You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make?  

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.

Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte<[email protected]>. If you receive a suspicious email, verify its authenticity by contacting us at [email protected].

Company Description

We’re looking for an experienced and proactive Receptionist or Office Administrator to join our Hamilton team in a full-time role. This role sits at the heart of the business, creating outstanding first impressions while ensuring our workplace operates smoothly, professionally, and efficiently every day.

Working as part of a close-knit team of two, you’ll play an important role in creating a professional, warm and welcoming experience for our clients, visitors and people, while helping to keep the office running smoothly behind the scenes.

This is a varied role where no two days will necessarily look the same. Alongside front-of-house and administration responsibilities, you’ll flex across the needs of the office, from preparing meeting rooms and supporting events and catering, through to, document finalisation, office coordination and other practical support as required.

Our ideal candidate is someone who combines strong corporate professionalism and customer service experience with a genuinely warm and welcoming approach. You’ll be comfortable with technology, confident juggling competing priorities and willing to roll up your sleeves and help wherever needed. Just as importantly, you’ll bring initiative, curiosity and good judgement. When something unexpected comes up, you’ll be someone who thinks critically about the issue, considers what might solve it and takes appropriate action.

Job Description

You’ll be one of the welcoming faces of our office and an important part of how our clients, visitors and people experience Deloitte.

Your typical responsibilities will include:

Office coordination and administration

• Help keep shared office spaces, kitchens and common areas professional, organised and well stocked.
• Provide general administration support, including printing, document preparation, data entry, filing and maintaining internal systems.
• Assisting with document preparation, formatting, finalisation, filing, distribution, and general administrative support.Support contractor visits and inductions and coordinate with relevant internal and external contacts.
• Assist with office supplies, facilities requirements and other day-to-day operational needs.
• Use Microsoft Office and other business systems confidently to support office administration and coordination.
• Supporting the smooth operation of the office by assisting with facilities coordination, building-related matters, contractor liaison, and workplace services.

Events and wider office support

• Support internal and external events, including room set-up, catering, logistics and coordination.
• Assist with meeting and function preparation, responding quickly when plans or requirements change.
• Identify issues early, use initiative and critical thinking to work through potential solutions, and escalate appropriately when required.
• Look for practical ways to improve how things are organised or delivered and contribute ideas to the team.

Reception and client experience

• Greet clients, visitors and contractors warmly and professionally, creating a strong first impression.
• Manage reception and respond to day-to-day enquiries and requests from our people.
• Coordinate meeting rooms and help ensure they are prepared and presented to a high standard.
• Support client meetings, including room preparation, catering and other meeting requirements.
• Manage incoming mail, deliveries and collections.

Qualifications

You’re someone who takes pride in providing excellent service and creating a professional and welcoming environment. You enjoy variety, are comfortable taking ownership of your work and can stay organised when several things need your attention at once.

You’ll bring:

• Previous experience in reception, front of house, office administration or a similar customer/client-facing role
• Strong client or customer service experience, ideally gained within a corporate, professional services or similarly professional environment
• A warm, welcoming and personable approach combined with a high level of professionalism
• Strong organisational skills and the ability to multitask and manage competing priorities
• Confidence using technology and learning new software and systems, including Microsoft Office applications
• Initiative, curiosity and practical problem-solving skills, with the confidence to consider potential solutions when issues arise
• Strong attention to detail and good written and verbal communication skills
• A flexible, team-first mindset and a willingness to roll up your sleeves and support wherever required
• The judgement to know when to take ownership and when something needs to be escalated
• Eligibility to work in New Zealand

Previous experience within professional services or a large corporate environment would be advantageous, but we’re equally interested in people who can demonstrate the professionalism, service mindset and initiative needed to succeed in the role.