Manager Joint and Spine Program - F/T Days
careers-hackensackmeridianhealth
- Full Time
About the role
Overview
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Program Manager, Joint & Spine is responsible for coordination and daily operations of the medical center's Joint and Spine program. The coordinator acts as a clinical resource to staff, physicians, and patients regarding the program. Represents the Joint and Spine program on the hospital leadership team, reporting on relevant data and key metrics. Monitors and analyzes key financial indicators and performance metrics. This includes modifying business activities as needed in response to changing financial situations.
Responsibilities
- Participates, develops, implements, and evaluates the certification compliance for the program (i.e. TJC, DOH, CMS). Maintains required audit logs for quality control and care standard compliance.
- Interprets, implements and enforces department and program- specific policies and procedures. Maintains current knowledge of state/government regulatory standards and requirements. Maintains knowledge of standards in guiding all aspects of patient care.
- Serves as a liaison to ensure communication among physician, patient, and outside referral sources is accurate and timely.
- Collaborates with interdisciplinary teams when appropriate and consistently utilizes appropriate teaching methodology based upon the learning needs of the patients and staff. Develops instruction sheets, order sheets and checklists pertaining to protocols.
- Develops, implements and maintains policy and procedures department wide. Consistently meets with team members, physicians and management for understanding of protocol and plans follow up.
- Tracks, analyzes, and reports on relevant data and metrics as needed and/or requested. Develops, recommends and/or implements actions or process improvements as appropriate.
- Manages and/or assists in the recruitment, development and supervision of team members. Creates and sustains an environment that fosters team member engagement. Establishes clear objectives tied to department and/or organizational strategic goals. Coaches, counsels and evaluates performance of direct reports.
- Communicates in a professional, courteous manner with patients, families, visitors, team members, and physicians to promote high quality care and superior levels of service. Ensures patients are treated promptly and questions and concerns are dealt with in a timely manner.
- Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner. Communicates potential patient satisfaction issues to the office of patient experience and nursing leadership.
- Other duties and/or projects as assigned.
- Adheres to HMH's Organizational and Managerial competencies and standards of behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required:
- Bachelor's degree in Nursing.
- Minimum of 3 years of experience.
- Minimum of 1 year of leadership experience.
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.
Education, Knowledge, Skills and Abilities Preferred:
- Master's degree in Nursing.
Licenses and Certifications Required:
- Current valid NJ State Professional Registered Nurse License.
- AHA Basic Health Care Life Support HCP Certification.