Sr Program Manager, Sales Operations - Retail Workforce Management
- $83,100–$149,900 per year
- Full Time
About the role
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Leads cross-functional programs that move retail labor planning, forecasting, budgeting and scheduling to a demand-driven model. The goal is to align staffing with customer demand, improve the employee experience, and increase the return on labor investment. Supports Retail Labor Initiatives within Consumer Group – Retail Operations.Job Responsibilities:
- Develops labor strategies and provides oversight for the business group. Leads kick-off, requirements and spec reviews, and other meetings.
- Leads cross-functional programs supporting retail labor planning, forecasting, budgeting and workforce execution.
- Develops and implements process controls ensuring department compliance with corporate and regulatory standards.
- Acts as liaison between Management and Retail group vendors/partners on execution and management.
- Creates and manages teams supplying advanced statistical and status reporting on completed programs to major stakeholders. Identifies and addresses cross-project dependencies.
- Supports pilots, phased rollouts and field implementations, translating labor changes into practical tools and communications for retail leaders.
- Brings changes and suggestions from each program to improve best practices. Manages change, evaluates risks and assesses impacts on program delivery.
- Other duties/projects as assigned by business management.
Education:
- Bachelor’s Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
- Acceptable areas of study include Business, Finance, Economics, Sales or related field
Required Qualifications
- 4-7 years experience in organizational programs, project management or related area
- 2-4 years supervisory or program management experience
- Workforce planning experience
- Experience leading cross-functional programs from strategy through implementation, including project plans, risks and dependencies
- Experience analyzing data to produce business insights and recommendations
- Experience presenting program updates, risks and decisions to senior leaders
- Microsoft Project
Preferred Qualifications
- Retail labor planning, demand forecasting or scheduling optimization experience
- Familiarity with workforce management platforms such as UKG
- Experience partnering with Finance and Analytics on labor investment strategy, financial modeling and business cases
- Experience leading large-scale operational transformation or change management
- Knowledge of retail performance metrics (productivity, conversion, wait times, labor efficiency)
Knowledge, Skills and Abilities:
- Program Management
- Analytics
- Communication
- Microsoft Project
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Travel:
Travel Required (Yes/No):YES
The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.
The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ380928¶dox=1At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.