Care Coordinator- Health Services

Job Title:  Care Coordinator- Health Services
Reports To: Director of Nursing
Location: Liberty Health Service Center Brooklyn 11207
Schedule: Monday-Friday 9am-5pm
Salary Range: 59k-61k based on relevant experience (Comprehensive Benefits Offered)

Position Summary: 

Key Responsibilities: 

• Collaborate with clinical and administrative teams to ensure patients receive patient-centered quality health care.
• Provide clerical and administrative support to patients. This support may occur in person, via telephone, email, or the patient's portal (web or telephone encounters).
• Liaise between patients, CFH, and off-site service providers such as specialty and radiology providers.
• Participate in process improvement committees, training, and staff meetings, as needed
• Coordinate with the referrals team to assist with scheduling, tracking, and management of patient referrals, ensuring follow-through with the recommended appointments.
• Support patients in attending specialized referral appointments, addressing potential barriers to ensure consistent care.
• Assist patients in managing their appointments at CFH Health Centers, including scheduling and rescheduling, and telephone support.
• Provide internal referrals to other services within the organization, along with non-clinical community referral linkages, and monitor outcomes.
• Conduct targeted outreach to patients requiring follow-up care or screenings, leveraging phone communication to ensure timely healthcare interventions.

• Monitor patient compliance with scheduled medical appointments, proactively contacting those who have missed appointments or disengaged from care to reconnect them with necessary services.

Patient Registration, Documents, and Insurance Verification

• Register new patients to their preferred CFH site and/or update existing patient accounts.
• Obtain and scan copies of patient documents including but not limited to photo identification card(s), insurance card(s), referrals, consults, and emergency room discharge summaries.
• Accurately input/update patient demographic information to eCW, including, but not limited to, patient’s name, birth date, address, telephone, email, insurance (medical, dental, vision), income and family size, housing status, veteran status, and sexual orientation/gender identity.
• Refer all uninsured or underinsured patients to the enrollment specialist to be screened for insurance eligibility.
• Verify patient’s medical insurance(s) to ensure coverage is active on the date of services, including but not limited to Medicaid, Medicaid Managed Care, Medicare, Medicare Managed Care, and Private or Commercial plans.
• Utilize insurance eligibility/verification portals to retrieve accurate patient insurance information, including but not limited to Claim Remedi, ePACES, Avaity, Managed Care and/or Private/Commercial individual portals.
• Add, modify, or update the patient’s medical insurance information to eCW.

Appointment Scheduling

• Manage requests for new, follow-up, routine care, off-site specialty, and radiology appointments initiated by a provider or patient.
• Reschedule appointments at the request of the provider or patient.
• Schedule follow-up appointments as necessary.