Manager, Human Resources Business Partner

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s People and Outreach Team has an exciting career opportunity for a full time Manager, Human Resources Business Partner reporting to the Sr. Director, Human Resources Business Partner.

The position is onsite and based in Costa Maya, Mexico.

Applicants must be legally authorized to work in the location where this position is based. The position is not eligible for immigration or work-visa sponsorship now or in the future.

At Royal Caribbean Group (RCG), we care about your health, financial security, and overall well-being. That’s why we provide a comprehensive and competitive benefits package designed to support what matters most to you across every area of life: physical, intellectual, emotional, and social. Here’s an overview of the benefits available to you, including but not limited to:

• Cruise and Travel Privileges
• Health and Wellness Benefits
• 401(k) + Employer Contribution (US Only)
• Company-Paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Comprehensive Time Off Package
• Parental Leave
• Employee Assistance Program (EAP)
• Training & Professional Development
• Tuition & Professional Certification Reimbursement (US Only)

Specific benefits may vary by location and position. See more details about our benefits here.

What does the People and Outreach Team do?

The Human Resources Team at Royal Caribbean Group partners with leaders and employees to build a high-performing, future-ready workforce. The team supports talent strategy, workforce planning, organizational design, employee relations, culture, and change management, enabling strong leadership, scalable people practices, and an inclusive environment that supports business transformation, employee engagement, and long-term organizational success.

How you can make an impact:

• The Manager, HR Business Partner (HRBP) is a strategic, traveling HR professional who serves as the primary onsite Human Resources presence across two Private Destinations – Cozumel and Costa Maya – rotating between locations on an agreed schedule to ensure consistent HR coverage, support, and Team Member engagement at both sites.

This role reports directly to the Shoreside Sr Director, HR and partners closely with the Shoreside HR Business Partners supporting other destinations, as well as with shoreside functional Business Leaders and each Destination's onsite Leadership Team (General Manager and functional Leaders), to develop and execute Human Resources strategies and programs aligned with organizational mission, vision, and site-specific business objectives.

The Manager, HRBP must have extensive knowledge across all aspects of Human Resources, including Recruitment, Team Member Engagement, Performance Management, Organizational Development, Recognition, Training & Development, Compensation, Benefits, Employee/Labor Relations, and HR Systems, together with the flexibility, resilience, and cultural agility required to manage HR priorities across two sites simultaneously.

All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, Company policies and SOPs, and Public Health, Safety, Security, and Environmental Guidelines.

This Job Description in no way states or implies that these are the only duties performed by the Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders across both Destinations, and frequent travel between Cozumel and Costa Maya.

What your day-to-day will look like:

• Multi-Site Coverage & Travel Coordination
• Travels on a defined rotation between Cozumel and Costa Maya (frequency to be established based on business needs) to deliver consistent, hands-on HR presence and support at both Destinations.
• Serves as the primary onsite point of contact for Team Members and Destination Leadership at whichever site is being visited; ensures HR coverage during transitions between locations through remote support and clear handover protocols.
• Maintains detailed, up-to-date handover notes and site-specific tracking logs between rotations to eliminate miscommunication and ensure continuity of case management and open priorities across both Destinations.
• Builds and maintains strong working relationships with both onsite Leadership Teams despite a rotating physical presence, ensuring each site feels equally supported.
• Adjusts travel schedule as needed to respond to urgent Team Member relations matters, audits, investigations, or Leadership requests at either Destination.

Strategic HR Business Partnership

• Partners as a peer with Shoreside HR Business Partners to align local execution with broader corporate people strategy, programs, and initiatives across both Destinations.
• Serves as strategic partner to shoreside functional Business Leaders and each onsite Destination Leadership Team, providing HR guidance on workforce planning, organizational structure, and business objectives specific to Cozumel and Costa Maya.
• Analyzes trends and metrics across both Destinations, in partnership with the Shoreside HR Director, to identify solutions, programs, and policies suited to each site’s needs.
• Provides HR policy guidance and interpretation; partners with Leadership at both sites to develop and standardize HR policies and procedures while allowing for site-specific adaptation where appropriate.
• Collaborates with the various Centers of Excellence (Compensation & Benefits, Talent Acquisition, Learning & Development, HRIS) on projects impacting either or both Destinations.

Team Member Relations & Performance

• Maintains in-depth knowledge of Mexican Federal Labor Law and requirements applicable to both Quintana Roo jurisdictions (Cozumel and Costa Maya), reducing legal risk and ensuring regulatory compliance at each site.
• Provides day-to-day performance leadership guidance to line Management (e.g., Coaching, Counseling, Career Development, Disciplinary Actions) at both Destinations.
• Manages and resolves complex Team Member relations issues at either site; conducts effective, thorough, and objective investigations as required, regardless of current physical location.
• Drives positive Team Member relations by ensuring compliance with HR policies and partnering with Leaders at both Destinations to resolve conflicts and grievances.
• Coaches Leaders across both sites on Performance Management, Team Member relations, discipline matters, promotion, transfer, and termination discussions.
• Provides open and honest performance feedback and takes appropriate action to improve performance; creates a climate of trust and mutual respect at both Destinations.

Talent, Recruitment & Development

• Understands current and future recruitment targets, headcount, and workforce planning needs for both Destinations, including resource planning.
• Leads Internal Recruitment process and works with Talent Acquisition to execute External Recruitment for both Destinations.
• Ensures a consistent, high-quality onboarding experience for all Team Members across both sites.
• Implements, maintains, and enforces the Learning & Development Program (New Hire Orientation, Familiarization, Compliance Training, Leadership Training, etc.) consistently at both locations.
• Identifies training needs by business unit and by site; participates in evaluating the success of training programs.
• Oversees annual succession and training planning for both Destinations, aligned with the Private Destinations Training and Corporate Learning & Development teams.

HR Operations & Compliance

• Ensures each Destination's HR Department maintains accurate Team Member files and records (HRIS profiles, contracts, manifests, disciplinary files, berthing/housing assignments, leave requests, insurance documents, etc.).
• Uses advanced HR Information Systems to access, analyze, and report on data for both Destinations, and uses relevant data to recommend solutions.
• Manages work schedules, rotation sheets, and staffing levels to meet the operational needs of both Destinations, including any additional workload requirements.
• Provides compensation and benefits support, including payroll, partnering with relevant stakeholders across both Destinations.
• Follows the Company's brand standards and is accountable for executing against them at all times; holds others accountable for delivering against the standards.
• Ensures compliance with the Code of Business Conduct and Ethics at both Destinations; leads investigations into potential ethical violations and resolves accordingly.

Engagement & Culture

• Leads the measurement and corrective action for Team Member Engagement at both Destinations, in partnership with onsite and Shoreside Leadership.
• Ensures Engagement, Innovation, and Recognition programs are scheduled and implemented consistently across both sites.
• Leads Team Member Communication along with Executive Leadership, ensuring Team Members at both Destinations are informed accurately and on a timely basis; maintains records of internal communication sent from each HR Center.
• Fosters Team unity and collaborates well with all departments and divisions across both Destinations.
• Establishes and maintains professional relationships with Government Officials, Port Agents, and other relevant business partners in each jurisdiction (Cozumel and Costa Maya) to drive business effectiveness.

Financial Responsibilities

• Ensures annual headcount budget targets are consistently met across both Destinations; makes appropriate recommendations for efficiency.

How to achieve success:

• Bachelor’s degree (or international equivalent) from an accredited university or college in Human Resources, Business Administration, Psychology, or related field is required, or ten (10) years of experience in an HR Senior Leader role.
• Minimum five (5) years progressive experience in HR Management is required, ideally supporting multiple sites or in an international company.
• Minimum three (3) years in Team Member/Employee Relations investigating, negotiating, and resolving grievances and conflicts, preferably in a multicultural, diverse environment, is required.
• Subject matter expertise in Mexican Federal Labor Law is required; working knowledge of local/state-level nuances across Quintana Roo is preferred.
• Prior experience supporting multiple sites/locations, or a demonstrated ability to manage HR priorities both remotely and in-person, is strongly preferred.
• Experience in contract negotiation and budget management; strong ability to perform math functions and quality checks.
• Ability to deliver in a matrix environment with a culture of individual accountability and Team performance.
• Strong analytical, organizational, and multitasking skills, with the ability to resolve issues on the spot – often while traveling or supporting remotely.
• Excellent communication and influencing skills across geographies, cultures, and organizational levels (onsite Leadership, Shoreside HR Director, Shoreside HRBP peers, shoreside Business Leaders).
• Extensive and excellent knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint); knowledge of Microsoft SharePoint is an advantage.
• Demonstrated leadership capability and comfort operating autonomously with minimal daily direct supervision at either site.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex (including pregnancy and related medical conditions), age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, citizenship or immigration status, veteran or military status, or any other characteristic protected by applicable law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

We are committed to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at hraccess@rccl.com. This email is for disability-related accommodation requests only.