Senior Manager, Airport Operations and Customer Experience

Senior Manager, Airport Operations and Customer Experience 

About the Role: 

Are you an experienced leader in the aviation industry? BermudAir is seeking a dynamic Airport Operations and Customer Experience Manager to oversee and enhance our airport operations and passenger services. Based at Bermuda Airport, you'll be pivotal in setting operational standards, driving improvement programs, and integrating processes to elevate our customer experience. 

Key Responsibilities: 

• Operations Management: Lead customer operations and set service standards at BDA and across our network. 

• Customer Experience: Develop and implement strategies for disruption management and service recovery. 

• Baggage Management: Oversee and optimize baggage operations, ensuring efficiency and customer satisfaction. 

• Systems & Transformation: Collaborate on operational systems integration and transformation initiatives. 

• Leadership & Governance: Provide direction to cross-functional teams and manage relationships with partners and vendors. 

Qualifications: 

Essential: 

• 8-10 years of progressive experience in international commercial aviation. 

• Proven track record in leading complex operational transformations. 

• Expertise in implementing airline technology platforms. 

Desirable: 

• Experience with PSS (Radixx), DCS (Ink), and disruption recovery platforms. 

• Background in start-up or expanding airlines. 

• Knowledge of aviation regulations and compliance. 

Competencies: 

• Strategic leadership 

• Customer service improvement 

• Technology and systems integration 

• Change management 

• Stakeholder engagement 

Join BermudAir to support our growth and operational excellence! Apply today to be a part of a transformative journey in aviation. 

BermudAir is a Drug‑Free Workplace.