Student Lending Customer Advisor II

The Student Lending Direct Customer Advocate II is responsible for generating sales via the phone channel.  

The Advocate will respond to inbound phone sales inquiries into Consumer Lending Direct Sales Contact Center on all marketing sponsored campaigns and direct mail efforts.

The Advocate will serve as a subject matter expert for borrowers and will assist in identifying needs, making recommendations, and lending guidance. 

The Advocate will be responsible for explaining and offering appropriate sales options and recognizing cross sell opportunities to increase customer satisfaction and enhance current and potential customer relationships.

The Advocate will actively look for and act upon opportunities to generate additional current and future customer relationships.  

The Advocate accurately and consistently completes customer follow up work throughout the origination process to ensure the best possible customer experience.

This centralized phone sales group will provide customers and prospects with a consistent, efficient, and quality lending experience, while supporting the Consumer Lending Strategy to deliver The Fastest, Simplest, most Hassle free experience to our customers.

Qualifications 

• 3+ years of exceptional customer service and sales experience required, preferably within a financial setting 
• Previous call center experience (inbound/outbound), preferred 
• Positive and customer-focused mindset 
• Strong listening and problem solving abilities, persistent enthusiasm when interacting with customers 
• Strong verbal and written communication skills 
• Goal oriented professionals with an interest in strengthening their banking knowledge 
• Exceptional time management skills 
• Detail oriented with a strong sense of urgency 
• High School degree or equivalent  - required 

Computer proficiency - required  

• Ability to sit for long periods answering customer calls - required 

 Knowledge, skills & abilities that typically lead to success in the job include:

• Seeking and acting on feedback
• Personal accountability
• Focusing on the customer
• Communication
• Customer service
• Learning agility
• Perseverance
• Attention to detail
• Cross selling

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule:11:30am-8:00pm CT (3 days in Irving, TX Office)