Customer Collaboration Manager (m/f/d)
- Full Time
About the role
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
The job is also possible in part-time (80%+)
Ensure Customer Service Level (CSL) targets by optimizing flow of goods with our customers:
Responsible for the coordination of efficient execution from order to delivery with focus on promotion quantities, bottlenecks, quotas. Acting as dedicated central contact for our trade partners.
- Ensure efficient communication and stakeholder management within customer´s supply chain for all order and delivery related topics including customer claims.
- Acting as responsible communication interface regarding customer order and delivery topics with Sales Key Account and CS&L functions (ATP, Forecasting, Log Ops, External Service)
- Focus on eCommerce
Main accountabilities:
- Responsible for the coordination of an efficient execution from order to delivery with focus on promotion quantities, bottlenecks and quotas. Acting as dedicated central contact for our trade partners related to all Logistics topics
- Be the key contact and ensure communication for all supply chain related topics for our trade partner in order to ensure aligned approach in customer topics with our Sales teams and within Supply Chain
- Ensure analysis and monitoring of customer ordering behavior and structure to define logistic optimization potential and recommend projects as part of our customer business plan and our Mondelez cost agenda. Drive and implement respective projects on time and with respective quality
- Work proactively on cost avoidance by using the excellent customer contacts to convince our trade partner to accept goods within trade life guarantee
- Steer and monitor customer performance against Logistic Trade Terms in alignment with Sales and work together with our customers on plans to improve order behavior
- Verification and implementation of individual customer requirements through systems and interface function to increase effectiveness within the end to end process
- Support the German productivity agenda through data analytics and governance of RTM (route to market) projects
What you bring
- University degree in business administration or a similar degree with focus on Logistics, Sales, Customer Service
- Strong communication skills (internal and external stakeholder management)
- Strong skills in logistic data analysis and modelling
- Advanced skills in Microsoft packages specifically Excel, PowerPoint, SAP BI, SAP
- Ability to relate to and influence a diverse group of cross-functional stakeholders
- 3+ yrs background in CS&L or Sales roles with focus on eCommerce
- Strong skills in English and German language
We particularly welcome applications from people with disabilities. For further support during the application process, please contact the local employee representation for people with disabilities at


The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.
No Relocation support availableBusiness Unit Summary
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.