Centre Manager - Residential

• Experience working in a residential camp setting or similar
• Previous experience managing and developing a team, including providing feedback, managing performance and holding individuals accountable for agreed standards.
• The ability to motivate and lead a diverse workforce
• A skill set that enables success in a fast-paced work environment
• A positive and flexible approach to work, along with the ability to adapt to changing circumstances
• A genuine commitment to creating a safe, positive and engaging experience for international students aged 8–17.
• The ability to demonstrate respect for equal opportunities and respect for race and diversity
• Strong work ethic, this is no ordinary job! 

Main Duties and Responsibilities

• Take overall leadership responsibility for the centre team and create a positive, professional and accountable working environment. 
• Directly manage and support the Senior Staff Team, ensuring each manager understands their responsibilities and departmental expectations. 
• Hold daily Senior Staff meetings to review programme delivery, staffing, student welfare, client feedback and operational priorities. 
• Ensure all staff receive an effective induction and understand the standards expected throughout their employment. 
• Maintain a visible and approachable management presence across the centre. 
• Lead by example and consistently demonstrate the professionalism, communication and behaviours expected from the wider team.

•  Take overall responsibility for ensuring high standards of staff performance are maintained across the centre. 
• Regularly monitor the performance of the Senior Staff Team and hold managers accountable for the performance of their respective departments. 
• Ensure Senior Staff are actively observing, supporting and managing the performance of the staff they line manage.
• Provide regular, constructive feedback to Senior Staff and set clear expectations for improvement where required. 
• Complete formal appraisals for direct reports accurately and within required deadlines. 
• Ensure all staff appraisals across the centre are completed by the appropriate line manager to the required standard and within agreed deadlines. 
• Identify poor performance, conduct or professionalism early and ensure appropriate action is taken rather than allowing issues to continue. 
• Support Senior Staff with performance-management conversations and escalate significant concerns to Head Office/HR where appropriate. 
• Monitor agreed performance-improvement actions and ensure appropriate follow-up takes place. 
• Recognise excellent performance and encourage the continued development of high-performing staff.

• Take overall responsibility for the smooth and effective day-to-day operation of the centre. 
• Maintain oversight of centre expenditure and ensure departments operate within agreed budgets. 
• Coordinate centre airport transfers and ensure arrival/departure arrangements are effectively communicated. 
• Oversee accommodation allocations and maintain effective communication with host centre staff. 
• Ensure accurate catering numbers are submitted within required deadlines. 
• Ensure all required centre and departmental documentation is completed accurately and submitted to Head Office within agreed deadlines. 
• Maintain oversight of centre resources, including meal cards and travel cards where applicable. 
• Identify operational problems early and work with the Senior Staff Team to implement effective solutions. 
• Ensure appropriate contingency plans are in place for foreseeable operational challenges.

• Act as the primary senior point of contact for Group Leaders and host centre management. 
• Hold regular meetings with Group Leaders and host centre staff to maintain effective communication. 
• Build positive and professional relationships with clients and key stakeholders. 
• Respond promptly and professionally to requests, concerns and complaints. 
• Take ownership of resolving client issues and escalate significant concerns to Head Office where appropriate. 
• Regularly gather, review and act upon client feedback. 
• Ensure relevant feedback is communicated to departmental managers and improvements are implemented. 
• Report significant client feedback and concerns to Head Office promptly.

•  Take overall responsibility for maintaining high standards of student welfare, safety and discipline across the centre. 
• Ensure safeguarding policies and procedures are consistently followed by all staff. 
• Work closely with the Student Support Manager and Senior Staff Team to respond appropriately to student welfare and safeguarding concerns. 
• Ensure incidents, accidents, emergencies and safeguarding concerns are appropriately recorded, managed and escalated.
• Maintain oversight of risk assessments and ensure appropriate control measures are implemented.
• Ensure the centre provides a safe, inclusive and supportive environment for all students. 
• Respond calmly and effectively to emergencies and provide clear leadership to the centre team during challenging situations. 
• Maintain oversight of staff welfare and ensure appropriate support is provided where required.

Expectations

• Represent Oxford International in a professional, positive and approachable manner. 
• Lead by example and consistently uphold our safeguarding and welfare commitments. 
• Take ownership and accountability for the overall performance of the centre. 
• Maintain a visible and approachable presence with staff, students and clients. 
• Address issues proactively rather than allowing poor standards or performance to continue. 
• Communicate significant operational, staffing, client or welfare concerns to Head Office promptly. 
• Remain calm, professional and solution-focused when making difficult decisions. 
• Adapt to the dynamic nature of working within a residential youth environment.

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