Activity Manager - Residential

Main Duties and Responsibilities

• Take day-to-day management responsibility for the Activity Leaders at the centre. 
• Lead, motivate and support the Activities Team while setting clear expectations and maintaining high standards. 
• Deliver effective on-site induction, ensuring all staff understand their roles and responsibilities. 
• Hold daily team meetings to communicate duties, timings, programme information and expectations. 
• Create a positive, supportive and accountable team environment. 
• Lead by example and consistently demonstrate high standards of professionalism. 

• Create and communicate fair, accurate and operationally effective staff rotas within required deadlines. 
• Take responsibility for monitoring and managing Activity Leader working hours in line with contracted hours and company expectations. 
• Maintain accurate records of hours worked and proactively identify potential over or under-scheduling. 
•  Ensure appropriate staffing levels across activities, excursions, meals, arrivals/departures and evening duties. 
• Manage rota changes effectively in response to absence, programme changes and operational requirements. 
• Escalate staffing or working-hours concerns to the Centre Manager at the earliest opportunity. 

• Regularly observe Activity Leaders and monitor their performance throughout the programme. 
• Provide regular, constructive feedback, guidance and coaching to support staff development. 
• Complete formal staff appraisals accurately and within required deadlines. 
• Set clear improvement actions where required and monitor progress. 
• Address concerns relating to performance, conduct, attendance, punctuality or professionalism promptly, escalating where appropriate. 
• Recognise and encourage strong performance within the team. 

• Maintain regular communication with Activity Leaders and ensure staff feel appropriately supported. 
• Monitor staff welfare and workload and respond appropriately to concerns. 
• Ensure important operational, welfare and performance information is communicated to the Centre Manager. 
• Maintain professional boundaries while remaining visible, approachable and available to the team. 
• Work closely with the wider Senior Team to ensure effective communication and consistent management across the centre.

• Holding regular meetings with Group Leaders to discuss the activities and excursion programme
• Promptly answering all requests from Group Leaders. This may include tailoring the activities programme to ensure the best possible experience for students
• Collating and then acting upon any feedback received efficiently
• Maintaining a healthy working relationship with host centre staff by ensuring regular communication regarding facility usage
• Maintaining strong relationships with suppliers and ensuring all parties are kept informed of bookings, timings, coaches, entrances and other operational arrangements

• Planning and overseeing the delivery of a varied, inclusive and engaging programme suitable for students aged 8–17
• Ensuring activities are delivered safely, professionally and to the required standards
• Promoting the Activity Programme effectively to students and encouraging high levels of participation
• Supporting Activity Leaders with activity preparation, delivery and development
• Ensuring activity equipment is available, well maintained and appropriately stored
• Monitoring activity-related expenditure and ensuring spending remains within approved budgets
• Identifying operational issues early and taking appropriate action to resolve them
• Maintaining a visible and approachable presence across the centre and activity programme
• Regularly observe the quality of activities being delivered and intervene where standards are not being met. 
• Ensure Activity Leaders are appropriately allocated based on experience, strengths and development needs. 
• Review programme participation and student feedback and make changes where required.

• Carefully planning excursion itineraries and ensuring all arrangements are confirmed in advance
• Preparing clear and detailed excursion packs for Activity Leaders
• Holding pre-excursion briefings with Activity Leaders to ensure everyone understands timings, responsibilities, meeting points and operational requirements
• Holding pre-excursion meetings with Group Leaders and communicating all relevant information clearly
• Working with Group Leaders to tailor itineraries where appropriate to meet client and student needs
• Ensuring coach, attraction, entrance and other excursion bookings are accurately recorded and confirmed
• Proactively identifying potential issues and having appropriate contingency plans in place
• Supporting Activity Leaders throughout excursion days and ensuring high standards are maintained
• Ensure Activity Leaders are appropriately deployed across excursion groups and understand their individual supervision, welfare and operational responsibilities before departure.

• Keeping spreadsheets and operational documents up to date
• Take ownership of extra activities at centre and record effectively payments taken
• Maintaining accurate records of coach, attraction and other supplier bookings
• Updating facilities sheets and monitoring the use of meal cards, travel cards and other programme resources
• Ensuring relevant information is communicated clearly to Centre Management and other stakeholders
• Providing required documentation to Head Office within agreed deadlines
• Monitoring expenditure and maintaining accurate records where required
• Ensuring all operational information is accurate, accessible and communicated in a timely manner

• Ensuring appropriate levels of student discipline are maintained in line with company expectations
• Responding promptly and appropriately to incidents, emergencies and welfare concerns
• Always maintaining a strong awareness of safeguarding responsibilities
• Working closely with the Student Support Manager to complete and review activity risk assessments
• Ensuring relevant risk assessments and safety information are communicated to Activity staff and key stakeholders
• Escalating concerns appropriately and always following company procedures
• Creating an environment where students feel safe, supported, included and able to enjoy their experience

People Specifications

• Right to work in the Uk
• Willing to undergo an Enhanced DBS check and/or an Overseas Police Check, where applicable. 

• Currently enrolled in, or holding, a university degree programme in any discipline.
•  Currently studying towards, or holding, a qualification in sports, recreation, youth work, event management, or a related discipline. (Desirable)

• Experience working in a residential camp setting or similar
• Previous experience leading or managing a team
• Experience organising activities for young people 

• The ability to motivate and lead a diverse workforce
• Strong organisational and planning skills 
• A skill set that enables success in a fast-paced work environment
• A proactive approach to identifying and resolving problems
• The ability to remain calm and effective in a fast-paced and changing environment 

• A genuine enthusiasm for working with international students aged 8–17
• The ability to demonstrate respect for equal opportunities and respect for race and diversity
• Strong work ethic 

• Represent the company in a reputable and professional manner at all times
• Commit to the safeguarding of all participants on our programmes
• Adapt to the changing demands of working with young people in a residential setting

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