Seasonal Airport/ Seaport Representative

Airport / Seaport Representative

We are seeking a customer-focused and enthusiastic Airport / Seaport Representative to join our Antigua Office. The successful candidate will be responsible for providing exceptional Meet & Greet and guest representation services, ensuring guests receive a smooth, welcoming and personalised experience throughout their arrival and departure.

Key Responsibilities:

• Provide Meet & Greet and guest representation services for St. James Travel & Tours and Five Star Fast Track clients.
• Welcome and assist guests upon arrival and departure, including the delivery of welcome packages and relevant documentation.
• Coordinate guest movements and escort guests to the appropriate transportation personnel.
• Monitor flight arrival and departure times and communicate updates to the relevant teams.
• Assist with VIP arrivals, special requests and personalised guest services.
• Handle guest concerns, complaints, missing luggage and other airport or seaport-related incidents.
• Complete daily reports and ensure all required paperwork is submitted promptly.
• Maintain airport signage, set-ups and supplies in an organised and presentable manner.
• Maintain professional relationships with airline personnel, immigration and customs officers.
• Work collaboratively with the Operations team to maintain service standards and improve operational efficiency.

Qualifications and Experience:

• Background in tourism, travel, hospitality or a related field.
• Previous experience in customer service or guest relations.
• Exceptional guest service and communication skills.
• Professional, approachable and enthusiastic personality.
• Strong organisational, interpersonal and problem-solving skills.
• Flexibility to work varied shifts, including weekends and public holidays.
• Must have own transportation.
• Ability to work independently and as part of a team.