Senior Claims Executive-Casualty

The Senior Claims Executive-Casualty is responsible for managing a portfolio of casualty claims—including work injury compensation and product liability—ensuring timely, fair, and cost-effective resolution. The role emphasizes delivering a customer-focused claims experience while maintaining technical excellence and regulatory compliance.

Key Responsibilities

• Independently manage complex and high-severity casualty claims from initial notification through to final settlement, formulating case strategies and escalating issues to the Claims Manager when necessary.
• Conduct thorough investigations into claims, including policy coverage analysis, liability assessment, and quantum evaluation.
• Maintain accurate and timely claims reserves, and manage associated expenses by coordinating with appointed vendors to ensure appropriate scope of work.
• Provide strategic direction to Defence or Monitoring Counsel throughout litigation, guiding settlement approaches and legal positioning.
• Proactively review outstanding claims to ensure timely progression and resolution.
• Collaborate effectively with insurers, brokers, vendors, and clients to achieve optimal claims outcomes.
• Deliver technical advice and regular claims updates to stakeholders, including trend analysis and recommendations for process improvements.
• Ensure accurate documentation and record-keeping using claims systems such as Merimen.
• Comply with relevant local regulations, including the Singapore Work Injury Compensation Act or its equivalent.
• Assess injury severity and treatment plans for work injury claims, and coordinate with employers on rehabilitation and return-to-work programs.
• Develop tailored claims protocols for specific accounts to enhance efficiency and customer satisfaction.
• Participate in training sessions, workshops, and industry forums to stay abreast of best practices and emerging trends.
• Mentor junior claims staff and provide training on casualty claims handling.
• Identify potential recovery opportunities and fraud risks.
• Build and maintain strong relationships with internal and external stakeholders to ensure alignment and transparency.
• Support the Claims Manager with managerial duties and ad hoc tasks as required.

Preferred Qualifications, Skills & Competencies

• A degree in any discipline is preferred; diploma holders with insurance qualifications (e.g., ACII,ADGIRM, DGIRM) will also be considered.
• Minimum of 3 years’ experience in casualty claims handling, ideally within an insurance company.
• Strong technical knowledge of casualty insurance, including work injury legislation and legal principles.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with strong attention to detail and the ability to work independently.