Head of Distribution Planning & Performance

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!

A little about the role

As Head of Distribution Planning & Performance, you will lead the capability that sits across Capricorn’s Digital, Assisted and Field channels and enables them to operate as one connected distribution system. Reporting to the Chief Commercial & Operating Officer, you will lead a focused, high-impact team and provide the enterprise view across channel priorities, demand, capacity, performance and execution.

You will own the distribution strategy, future-state channel design, integrated planning process, transformation roadmap and performance framework. You will establish the shared priorities, measures, governance, decision rights and operating rhythms that connect growth, experience, productivity, cost-to-serve and channel economics across the system, while maintaining clear accountability within each channel.

Working closely with channel leaders and enterprise partners, you will identify where demand is emerging, where capacity sits and how activity should move to the channel best placed to deliver it. You will resolve cross-channel friction, align investment and resources, track value realisation and translate strategic priorities into an executable distribution roadmap.

What you’ll bring

We’re looking for a commercially astute strategy, planning and performance leader who can build the operating disciplines that make a multi-channel model work in practice. You will turn complex information into clear choices, create alignment across senior leaders and maintain momentum from strategy through to execution.

What’s essential

• Proven senior leadership experience in strategy, planning, performance or transformation roles within a complex, multi-channel organisation.
• Strong commercial and analytical capability, including experience with channel economics, cost-to-serve, productivity and performance frameworks.
• Demonstrated experience designing and embedding operating models, governance structures, decision rights and performance systems across multiple channels or business units.
• Strong program and execution discipline, with experience converting strategy into sequenced roadmaps, measurable outcomes and sustained delivery.
• Advanced data and insight capability, including integrated scorecards, demand and capacity analysis, performance reporting and executive decision support.
• Experience leading integrated planning cycles, prioritisation, sequencing, resource and capacity allocation, and value-realisation tracking.
• Strong senior stakeholder leadership, with the ability to influence across channel, product, technology and enabling functions, and to facilitate clear enterprise trade-offs.

Highly regarded

• Experience developing service catalogues, service-level frameworks, demand and capacity models, or cross-functional operating agreements.
• Experience coordinating enterprise initiatives and complex dependencies across business and technology teams.
• Experience in distribution, financial services, membership organisations or similarly complex channel ecosystems.

Qualifications

A bachelor’s degree in Business, Commerce, Economics, Strategy or a related discipline is preferred. Formal qualifications or training in strategy, commercial management, finance, transformation or program delivery will be highly regarded.

At Capricorn, we’re committed to creating an environment where our people can thrive, both professionally and personally. That’s why we’ve built a range of benefits that support wellbeing, flexibility, development, and important moments in life, helping our people do their best work while balancing what matters most to them.

Our benefits include:

• A hybrid work model for office-based team members, with flexibility to work both from home and the office.
• 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support of all parents and caregivers.
• Two additional days of paid leave to support moments that matter to you.
• Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.
• Learning and development opportunities, including training opportunities and study assistance for eligible team members.
• Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.

Sound like you’d be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

If you are ready to lead meaningful change and help shape the future of Capricorn’s distribution model, we’d love to hear from you.