Student Hub Team Leader

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

 

Company Description

Waipapa Taumata Rau | The University of Auckland  

The University of Auckland is New Zealand’s leading University. With over 6,000 academic and professional staff supporting more than 46,000 students, we are one of New Zealand’s largest employers.

Job Description

Te Whiwhinga mahi | The opportunity 

Te Kahu Tauira I Student & Scholarly Services is looking for a skilled Team Leader to join the City Campus Student Hub rōpū | team. The role will work closely with three other Team Leaders at the site, as well as being part of the Student Hubs Leadership group across our locations.

The Team Leader role is a full-time, 37.5 hours per week, permanent role with a Sunday to Thursday work pattern (start and end times negotiable). The role is responsible for supporting Auckland locations on Sundays and being contactable if urgently required on Saturdays. The salary range is $88,000 - $98,000 per annum depending on experience and skillset of the successful applicant for this vacancy.  

For more detailed information on the role responsibilities and requirements, please review the Position Description

Mō tō mātou rōpū | About the team

The Student Hubs team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey. 

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction
• Service Excellence: We’re professional, accurate and responsive
• Manaakitanga: We listen, respect, understand and care
• Whanaungatanga: We connect, partner and strengthen relationships
• Kaitiakitanga: We guide, support and see things through

We deliver a wide range of services to support student on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically, and these include: 

• guidance and advice on being a student 
• navigating the University systems, spaces and processes 
• exploring study options 
• application and enrolment support 
• Library & Student IT services 

He kōrero mōu | About you 

We are looking for a highly motivated individual who:

• Has proven leadership experience
• Is an innovative problem-solver and champions continuous improvement
• Is comfortable leading in an environment of change
• Has excellent communication skills
• Is highly organised and able to manage a variety of work simultaneously
• Has the ability to see the bigger picture, but not forget the detail

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 23/11/2026 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Tom Owen - [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

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