Dispute Resolution Officer

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance. 

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

As part of our diverse team based in Sydney  you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Dispute Resolution Officer role , you will participate in dispute resolution at the Personal Injury Commission (PIC) workers insurance stream to pro-actively assist in the management and, where possible early resolution of disputes, ensuring positive outcomes are maximised.

This will be a secondment/ max term contract to August 2027 working full-time hours. The role will be based in the Sydney office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

What You’ll Be Doing

• Attend the Personal Injury Commission (PIC) as EML’s representative for in person and MS Teams litigation events for statutory and work injury damages matters.
• Liaise with a variety of specialists across the organisation to effectively manage disputes in the PIC.
• Liaise with the external legal provider and barristers before and throughout PIC events.
• Engage with the Legal Specialists, Case Managers and employer representative regarding the history and nature of the dispute(s), litigation strategy and to report the outcome.
• Assist and support the NI Corporate Legal Team with full and effective matter management for all matters in its remit.

What We’re Looking For

• At least 1-2 years experience in NSW workers compensation/personal injury claims management or personal injury law in NSW
• Extensive experience with NSW workers compensation dispute and litigation processes
• Strong understanding of the Workers Compensation Act (NSW) 1987 and the Workplace Injury Management Act (NSW) 1998 and associated Regulations
• Comprehensive knowledge of, and adherence to, the Personal Injury Commission Rules 2021 and Guidelines
• Strong understanding of NSW workers compensation legislation and case law.
• Tertiary legal education highly regarded

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.