Inside Sales Team Lead

The Inside Sales Team Lead in the remote offices will be responsible for the Inside Sales and other team members when the Inside Sales & Office Manager is out of the office. These duties are in addition to the existing Inside Sales position role. Other duties may be assigned.

What you’ll do:

• Resolves employee issues or submits unsettled issues to Inside Sales Manager and HR for action.
• Coaches Team members 
• Promptly communicate any potential problems, incidences, or occurrences effecting the daily operations and management of the department to the Inside Sales Manager.
• Evaluate customer application information and assure requested equipment is compatible with customer- defined performance, delivery, and price parameters based on customer request.
• Demonstrate an understanding and ability to apply current industry Terms and Conditions to evaluate the risk impact to customer requests.
• Assist Inside Sales to clarify model codes and equipment descriptions, address price deviations, make commission assignments, resolve credit holds, and provide other information as required. 
• Issue timely and detailed Material Return Authorizations (MRA’s) for VEGA equipment only (nuclear repair requests referred to parts/repair department).
• Make decisions regarding issuance of credits and creation of special exchange terms, using defined VEGA guidelines. Initiate internal quality reporting process via electronic quality system.

What you'll need:

• Bachelors degree OR equivalent combination of education and experience
• CRM System experience