Talent Experience Coordinator

Talent Experience Advisor

As a trusted advisor within our Talent Experience organization, the Talent Experience Advisor plays a critical role in shaping the success and wellbeing of our contingent workforce. The advisor provides guidance throughout the onboarding and assignment and collaborates cross-functionally to drive compliance and payroll effectiveness. The Advisor serves as a subject matter expert, driving operational excellence and delivering high-touch support that enhances the employee lifecycle and increases employee and client satisfaction, and builds lasting, repeat relationships between Impellam and its employees in the field.

Responsibilities

• Serve as the primary point of contact for new hires, guiding them through onboarding and compliance with a focus on delivering a seamless and personalized experience.

• Lead onboarding and compliance coordination, partnering with internal teams to ensure timely and accurate completion of all requirements, ensuring readiness prior to scheduled start dates.

• Build and maintain relationships with a dedicated group of associates, proactively supporting their success and wellbeing throughout client assignments.

• Act as a consultant to managers and recruiters, providing insights and support on assignment progress and feedback, and documentation workflows.

• Resolve complex payroll, time entry, and reimbursement issues, leveraging investigative skills and cross-functional collaboration.

• Own audit coordination and compliance tracking, ensuring timely responses and accurate documentation to meet internal and external requirements.

• Train and mentor new associates, providing guidance on systems, processes, and best practices to ensure a smooth transition and ongoing success.

• Champion process improvements and operational efficiency, identifying opportunities to enhance employee support, time and expense operations, and compliance outcomes.

• Maintain detailed documentation of contractor interactions, ensuring transparency and continuity across teams.

• Assist managers and recruiters with tasks within internal company database; such as creation of job orders, assignments, uploading documents into both internal & external databases

Key Competencies:

• Investigative Skills –Resolve complex issues that require research, collaboration and deep dives into various systems and reports

• Strong Communication – Engage with associates both verbally and in writing, often in sensitive or challenging situations.

• Collaboration – Regularly partner with other departments to complete tasks or resolve concerns.

• Attention to Detail – Understand client-specific nuances, correct pay rates, assignment dates, and other critical details.

• Sense of Urgency – Take prompt action on time-sensitive requirements that directly impact candidate and client success.

• Organizational skills – Manage multiple priorities simultaneously, staying organized and proactive.

Required

·         3+ years of customer support or administrative experience

·         Bachelor’s Degree

·         Strong skills in Microsoft Office

·         Organization

·         Outstanding communication and interpersonal abilities

·         Strong attention to detail

·         Critical thinking skills

·         Problem-solving aptitude