Night Operations Coordinator

Job Title: Night Operations Coordinator

Department: House Operations
Reports To: House Manager
FLSA Status: Non-Exempt

Employment Status: Full Time
Date Revised: November 6, 2026

Job Purpose

The Night Operations Coordinator supports House operations during evening and overnight hours. This position creates and maintains a safe, comfortable, and warm atmosphere for Guest Families, volunteers, and visitors while ensuring smooth and efficient House operations.

Work Hours

This is a full-time, on-site position with standard hours of Sunday through Thursday, 10:30 p.m. to 8:30 a.m. (four 10-hour shifts). This position is required to stay awake during Nighttime coverage.

Essential Functions

Program Support:

• Support office operations, process referrals, room assignments, check-ins and check-outs, and House activities during scheduled shifts.
• Coordinate with hotel partners for overflow lodging when necessary.
• Maintain accurate guest data in Family Registry and other database systems.
• Communicate pertinent information to all appropriate team members, staff, Guest families, and volunteers.
• Maintain professional communication with hospital referral staff.
• Respond to all inquiries in a timely and professional manner.
• Carry the House emergency phone during all work hours and respond as needed.
• Assist with inventory tracking and restocking family-related supplies.
• Conduct daily walkthroughs and assist with weekly room checks, to ensure cleanliness, safety, and guest comfort.
• Light cleaning responsibilities include, but are not limited to, wiping and disinfecting surfaces, loading, and unloading dishwashers.
• Assist with Beverage Center and Bistro restocking and upkeep.
• Ensure common areas are always kept neat and presentable.
• Document maintenance and housekeeping needs and notify Facilities.
• Ensure that in-kind donation forms are completed during donation acceptance.
• Adhere to safety standards required for Ronald McDonald Houses.
• Perform other duties as assigned to support the House and its mission.

Emergency & Facilities Response:

• Perform routine House walkthroughs/facility inspections and update maintenance records in Family Registry and our CMMS program.
• Address any emergency maintenance needs during scheduled work time and contact Facilities immediately when necessary.
• Assist/lead emergency evacuations and responses as necessary.

Guest, Donor, and Volunteer Relations:

• Create a hospitable environment that promotes comfort and well-being for Guest Families.
• Tactfully enforce Ronald McDonald House Atlanta Guest policies and procedures.
• Communicate the mission, vision, and history of the Charity, and provide House tours as needed.

Qualifications

• College degree and work experience in Human Services or related fields in hospitality, non-profits, healthcare, and social work.
• Experience working with infirm or disabled children and families.
• Demonstrate respect for the privacy and confidentiality of all Guests.
• Excellent communication, organizational, time management, sound judgment, and problem-solving skills.
• Exceptional customer service skills with the ability to interact effectively with a broad range of constituents, including families, volunteers, staff, and community members.
• Ability to work and remain calm under pressure, meet multiple deadlines, and multitask effectively.
• Commitment to service, organizational values, and professionalism.
• Work in a positive and nurturing manner with families, volunteers, staff, and community members.
• Highly motivated self-starter with strategic thinking ability; able to work independently as well as collaboratively with a team-oriented personality.
• Possess compassion, tact, honesty, trustworthiness, good listening skills, flexibility, and professionalism.
• Ability to express ideas clearly, concisely, and logically, both orally and in writing.
• Visual and auditory acuity required for communication, safety, and documentation.
• Working knowledge of computers with competency in Microsoft 365 and database programs.

Key Competencies

• Compassion and empathy
• Guest-focused service
• Tact and discretion
• Initiative and flexibility
• Collaboration and teamwork
• Attention to detail and problem-solving
• Accountability and professionalism

Working Conditions & Physical Demands

• Must be able to lift and transport up to 30 pounds.
• Frequent walking, standing, and stair climbing.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to revise or amend duties as needed due to business necessity or organizational changes.