Patient Access Coordinator II

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

The Patient Access Coordinator II functions as an experienced administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service-specific model of care to create a high quality, efficient, safe, and exceptional patient experience.

• The Patient Access Coordinator II will develop relationships and processes to support intake and ongoing coordination of care for patients.
• Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and care givers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff.
• Actively contributes to an organizational culture committed to the highest degree of service excellence to all customer groups.
• Patient Access Coordinator II performs all Patient Access Coordinator I duties, and in addition, provides team member training, leads and participates in process/quality improvement projects and patient education forums, monitors patient surveillance, and assists with community outreach and screening efforts.

About the Department

Join one of Michigan's largest physician organizations, delivering coordinated care across primary and specialty practices throughout the region. Henry Ford Medical Group offers collaborative teamwork, access to leading clinical resources, and opportunities to build lasting relationships with patients and communities. As part of this team, you'll play a vital role in ensuring seamless patient access and exceptional care experiences within a disease or service-specific model of care.

Role Overview

As a Patient Access Coordinator II, you'll help coordinate patient access and services while serving as an experienced administrative resource for the care team. You'll work closely with patients, families, physicians, advanced practice providers, and support staff to help create an efficient, coordinated, and positive patient experience.

Schedule: Monday – Friday, 8:00 a.m. – 4:30 p.m.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Coordinate intake and ongoing care for patients, ensuring a seamless and positive experience.
• Develop relationships and processes to support patient access and care coordination.
• Maintain constructive communication with patients, families, and healthcare providers.
• Lead and participate in process/quality improvement projects and patient education forums.
• Monitor patient surveillance and assist with community outreach and screening efforts.
• Provide team member training and support administrative tasks within the service area.

What We Offer

At Henry Ford Health, you'll find opportunities for career growth, collaboration with diverse teams, and the chance to engage in mission-driven work that makes a real difference. We foster a culture of continuous learning and innovation, empowering you to thrive in your role and contribute to our shared success.

Join Our Team

Ready to make a difference? Apply now and join our team in delivering exceptional care and service excellence.

Qualifications

What You Will Need

Required Qualifications

• High School diploma or G.E.D. equivalent.
• Minimum of 3-5 years of progressively more responsible related work experience.
• Knowledge of medical electronic information registration and appointment scheduling systems.
• Proven performance in working collaboratively in a multidisciplinary team.
• Strong organizational, problem-solving, and critical thinking skills.

Preferred Qualifications

• Associates Degree or two years of college experience.
• Epic registration experience.