Parts Coordinator

Job Summary:

Support the Newman service team by coordinating parts for planned repairs and breakdowns, processing and allocating orders, and maintaining accurate inventory and parts records. The role will monitor stock availability and delivery schedules, respond to parts enquiries and escalations, and coordinate the receipt, transfer and dispatch of parts.

The position will also provide occasional warehouse coverage and work closely with the service and warehouse teams to ensure parts are available when required.

In this role, you will make an impact in the following ways:

• Maintain a strong focus on safety and follow all HSE policies, procedures and requirements.

• Coordinate parts requirements for planned repairs, breakdowns and field service work supporting the Newman operation.

• Process and allocate parts orders accurately and ensure parts are available when required.

• Monitor stock levels, parts availability and delivery schedules, escalating potential shortages or delays early.

• Maintain accurate parts, inventory and order records within relevant systems.

• Coordinate the transfer and movement of parts between Perth and Newman to support operational requirements.

• Work closely with Service, Parts and Warehouse teams to prioritise urgent breakdown and repair requirements.

• Respond to parts enquiries and follow up outstanding orders, backorders and delivery issues.

• Support inventory control, including reviewing stock requirements and maintaining appropriate safety stock levels.

• Assist with receiving, picking, packing and dispatch activities when warehouse support is required.

• Identify and escalate discrepancies, damaged goods or supply issues that may impact customers or service operations.

• Monitor and maintain Parts KPIs, including aged orders, backorders, open orders and outstanding parts requirements.

• Communicate effectively with team members and support functions to ensure smooth operations. 

• Provide regular updates on outstanding and critical parts requirements to the service team. 

• Remain flexible and assist with additional duties as required to support the Newman operation.

To be successful in this role you will need the following:

Competencies: 

• Strong communication and collaboration skills, with the ability to work effectively with Service, Parts and Warehouse teams.

• Strong customer focus with the ability to understand priorities and respond to urgent operational requirements. 

• Takes ownership of parts requirements and follows through until orders are completed or issues are resolved.

• Strong organisational skills with the ability to manage multiple priorities, including planned work and breakdown requirements.

• Ability to monitor and maintain Parts KPIs, including aged orders, backorders, open orders and outstanding parts requirements.

• Proactive approach to following up overdue orders, delivery dates and parts availability.

• Good understanding of inventory management and maintaining appropriate stock levels to support operational requirements.

• High level of accuracy when processing orders and maintaining parts and inventory records.

• Ability to identify potential supply issues early and escalate where they may impact service delivery.

• Sound problem-solving and decision-making skills.

• Demonstrated ability to work independently while supporting a remote operation.

• Commitment to safety, continuous improvement and delivering results.

• Values and respects diverse perspectives and cultures.

Education, Licenses, Certifications: 
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports and advanced level computer skills.
This position may require licensing for compliance with export controls or sanctions regulations. 

Experience: 
Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.  

• Process and coordinate parts orders for the Service team, ensuring parts are correctly identified, ordered and allocated to the appropriate service jobs.
• Plan parts requirements for breakdowns and planned repairs, working closely with Service Advisors to ensure parts are available when required.
• Maintain appropriate safety stock levels for critical parts, monitoring usage and availability to support mining customer breakdowns and operational requirements.
• Work closely with the Newman warehouse team to coordinate picking, receipting, issuing, returns and movement of parts, ensuring stock and job allocations remain accurate.
• Provide occasional warehouse coverage at the Newman branch when required, assisting with day-to-day warehouse activities to maintain continuity of branch operations.