Spa Receptionist - Hilton Aruba Caribbean Resort & Casino

The Spa Receptionist is responsible for delivering exceptional guest service, managing spa reservations, coordinating daily spa operations, and supporting revenue growth through proactive promotion of spa services, wellness experiences, and retail offerings. The role serves as the primary point of contact for spa guests while also supporting Spa Concierge activities aimed at increasing guest capture, treatment utilization, retail sales, and overall spa revenue performance.

Essential Functions:

Guest Service & Reception Operations

• Welcome guests and provide professional, personalized service.
• Manage spa reservations, scheduling, check-ins, and check-outs.
• Handle guest inquiries, concerns, and service recovery.
• Process payments and maintain accurate guest records.
• Maintain an organized reception area and support daily opening and closing procedures.

Sales & Revenue Generation

• Promote spa treatments, wellness services, packages, memberships, and promotions.
• Recommend services based on guest preferences and upsell treatments and retail products.
• Support spa revenue, retail sales, and booking targets.
• Assist with promotional campaigns and sales initiatives.

Spa Concierge Responsibilities

• Proactively promote spa services throughout the resort, including pool and beach areas and special events.
• Generate bookings through guest interactions and referrals from other departments.
• Develop opportunities for bridal, group, corporate, and wellness business.
• Help maximize treatment room utilization and document leads, referrals, and bookings.

Retail Sales

• Promote spa retail products and maintain product knowledge.
• Assist with merchandising, inventory, and stock replenishment.

Administrative & Operational Support

• Maintain knowledge of spa services, pricing, promotions, and policies.
• Complete reports, appointment confirmations, and required documentation.
• Maintain guest confidentiality.
• Provide reception coverage and support spa events and other operational needs as assigned.
• Remain cross-trained in all Spa Reception duties.

Specific Job Knowledge, Skills & Abilities

• Excellent communication and customer service skills in English.
• Friendly, outgoing, and professional personality.
• Strong interpersonal, organizational, and multitasking skills.
• Computer literacy and basic mathematical and cash-handling abilities.
• Ability to work efficiently in a fast-paced environment.
• Flexible, adaptable, energetic, and proactive.
• Strong problem-solving skills and ability to respond quickly to guest needs.
• Team-oriented with a positive attitude.

Required Qualifications:

• Excellent verbal and written communication skills in English.
• Secondary Vocational Education (Educacion Profesional Intermedio) or equivalent required.
• Proficiency in Microsoft Office applications and spa management software.
• Knowledge of additional languages, including Papiamento, Dutch, and Spanish, is an advantage.