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Quality Management Trainee - Nobu Ibiza Bay

Nobu Hotel Ibiza Bay

Eivissa, Spain

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About the role

ABOUT THE ROLE

The Quality Management Trainee will support the Quality Department in monitoring the hotel's operational and service standards, contributing to internal audits, operational inspections, documentation management, team training and continuous improvement projects.

You will collaborate with different hotel departments to ensure compliance with quality standards, improve internal processes and enhance guest satisfaction. You will also support the implementation and follow-up of Forbes Travel Guide standards, helping teams apply them in their daily operations.

In this role, you will gain a broad understanding of hotel operations and quality management within a luxury hospitality environment, working closely with the Quality Manager and the different operational teams.

Program length: 6 to 8 months

Starting date: March 2027

WHAT'S IN IT FOR YOU

  • You will gain an understanding of the overall operations of a luxury hotel and how its different departments work together.

  • You will learn how to apply quality and service standards, including Forbes Travel Guide standards.

  • You will gain practical experience in internal audits, operational inspections and corrective action follow-up.

  • You will learn how to prepare and update Standard Operating Procedures (SOPs) and manage operational documentation.

  • You will develop skills in analysing guest reviews, quality indicators and guest satisfaction results.

  • You will participate in continuous improvement projects, departmental coordination and internal training sessions.

  • Free accommodation in a shared room within a shared apartment.

  • Free meals during working hours.

  • Internship allowance of €500 gross per month.

WHAT YOU NEED TO HAVE

  • Currently enrolled in a Bachelor's or Master's degree in Tourism, Hospitality Management, Business Administration or a related field.

  • Good level of English and Spanish, both written and spoken.

  • Good knowledge of Microsoft Office, especially Excel, Word and PowerPoint.

  • Strong organisational and planning skills, with attention to detail.

  • Analytical mindset and problem-solving skills.

  • Good communication and interpersonal skills, with the ability to work collaboratively with different departments.

  • Proactive attitude, flexibility and adaptability.

  • Interest in luxury hospitality, service excellence and continuous improvement.

  • Eligible to work in the EU and based in Ibiza during the internship.

*Playa Real S.A. es una empresa comprometida con la igualdad. Playa Real S.A. ofrece igualdad de oportunidades y se compromete a no discriminar a nadie por motivo de raza, sexo, religión, discapacidad, edad, orientación sexual u otro motivo.