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Technology, Tech Support Technician I

Mesa County Valley School District 51

Grand Junction, CO

$29.28–$32.58 per hour

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About the role

Job Title: Technician, Technology Support I

Pay Program: Support Staff Non-Exempt

Pay Range: Hourly Range 18 ($29.28 - $32.58)

Work Year: YearRound

Reports to: Lead Field Operations Technician

Summary

Operating under the general direction of the Lead Field Operations Technician this position operates as the primary customer service representative for on-site tickets in the District. Each Technology Computer Support Technician handles a group of locations, as assigned, providing software, hardware, and peripheral maintenance and repairs. This role is heavily involved with connectivity issues that may arise and professional customer service, open communication with a timely resolution is a high expectation of the individual in this role. Other responsibilities include installing, configuring, diagnosing and repairing network printers, interactive technology and peripheral equipment. Employee also maintains assigned building technology inventory documentation and repair/replacement records.

Essential Responsibilities - To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency of responsibility, percent of time and work year may vary based on department or building assignment.

Job Responsibility Description

Remote and On-Site Technology Support

Provide remote and on-site support for assigned locations, resolving a wide range of hardware and software issues independently, with minimal assistance.
Troubleshoot and repair technical problems related to desktops, laptops, mobile devices, printers, interactive technology, and other peripherals.
Deliver on-site support to District buildings, including retrieving and delivering computer equipment for new installations, maintenance, and repairs.
Maintain a high level of customer service during face-to-face interactions, ensuring cooperative and effective resolutions.

Software and Hardware Support

Collaborate with the technology team to design, create, and test solutions for software and hardware needs.
Install, update, and troubleshoot operating systems, software, hardware drivers, and firmware.
Create and maintain images for both educational and assessment software.
Ensure consistency and compatibility with District hardware standards and software deployment strategies
Deploy software and system images to District locations, both remotely and through on-site installation.

Technical Support and Account Management

Diagnose and resolve issues with networking, account management, and hardware peripherals (e.g., printers, scanners, and classroom devices).
Troubleshoot and ensure proper operations of mobile devices, desktops, and classroom technology
Manage and troubleshoot user accounts in platforms such as Active Directory, Google Workspace, and other district-supported systems.
Assist staff with building-level technology needs, including access to the district network, internet, email, and remove connectivity tools (e.g. mobile hotspots).
Build expertise in networking concepts, configurations, and account management systems to provide proactive, solution-driven support.

Inventory Management and Technology Upgrades

Maintain accurate and up-to-date records of inventory at assigned sites, including computers, parts, and peripherals.
Document repair and replacement logs promptly and ensure equipment is properly labeled, tracked, and accounted for.
Support district-wide inventory efforts and master records as needed.
Contribute to upgrade and improvement initiatives, including lifecycle replacement planning and researching emerging technologies
Assist with implementing new systems and collaborate with colleagues to assess equipment needs, recommend solutions, and plan future upgrades aligned with district goals.

Training, Support, and Skill Development

Train and support school staff and teachers in effectively using district technology tools and systems
Deliver hands-on guidance, demonstrations, and resources to help integrate technology into daily workflows
Lead training sessions, provide one-on-one assistance, and respond to individual staff needs to ensure successful technology adoption.
Continuously expand technical knowledge and skills to address evolving district needs and resolve a variety of technology issues.
Contribute to district-wide technology initiatives, including special projects and system improvements.

Other duties as assigned.

Education and Experience

Acceptable demonstration of acceptable education and/or experience will be at the sole discretion of the District.

High school diploma or equivalent required, preference given for specialized certifications including CompTIA, Microsoft, or Cisco
Preference given for candidates with accredited Associates Degree in Information Technology, Computer Science, or related field
Minimum of two years' experience in technology customer service or help desk support required.

Licenses, Registrations or Certifications

Criminal background check required for hire
Valid Colorado driver's license required for hire
Submit a current Motor Vehicle Record (MVR) and meet the Colorado School Districts Self Insurance Pool (CSDSIP) insurability standards at the time of hire and throughout employment
Obtain and maintain the District's Small Vehicle Permit within 60 days of hire
Must be able to lift 35 pounds. Lift test required at time of hire
Able to obtain computer vendor repair/maintenance service certification within 90 days of hire and with annual recertification

Knowledge, Skills and Abilities

Operating knowledge of District's applications/software used in support analysis and troubleshooting within 60 days of hire
Operating knowledge of and experience with software programs for word processing, spreadsheets, schematics, email, and online computing platforms including G-Suite and Office 365 integrated educational packages
Ability to be adaptable and flexible with collaborative critical thinking and problem-solving capabilities
Clear and effective written and verbal communication skills
Strong customer service skills, with the ability to provide support in a professional and approachable manner
Commitment to handling sensitive and confidential information with the highest ethical standards
Strong interpersonal skills to collaborate with staff and various stakeholders
Ability to lead, communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds
Ability to follow applicable federal, state, local laws and Board of Education policies, in addition to building and department procedures
Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator
Expertise working with and applying procedures for the District's Active Directory and Group Policy
Strong ability to understand and use technology vernacular, established repair techniques, and installation processes
Strong attention to detail, problem solving, collaborative decision-making and analytical skills
Strong ability to analyze and troubleshoot technical problems seeking the most effective solution
Well- developed ability to manage multiple simultaneous priorities with frequent interruptions in a timely manner
Ability to be adaptable and flexible with collaborative critical thinking and problem-solving capabilities

Salary & Benefits:
View all salary schedules for the current school year at: https://www.d51schools.org/departments111/human-resources/salary-schedules
Information regarding D51 Benefits can be found here: https://www.d51schools.org/departments111/human-resources/employee-benefits