Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Key Account Agent III is a responsible for nurturing and maintaining relationships with high-value clients, ensuring their needs are met and aligned with the company's offerings. The Key Account Specialist III will work collaboratively with cross-functional teams to provide exceptional service to our key accounts while mentoring junior team members.
Responsibilities
- Account Management-Develop and maintain comprehensive knowledge of client accounts, understanding their unique needs and challenges- Act as main point of contact for key clients, building and fostering long-term relationships
- Stragic Planning-Lead the execution of tailored account strategies aimed at maximizing client satisfaction and retention-Regularly review account stategies and make necessary adjustments based on client feedback and trends
- Performance Analysis-Monitor KPI's for accounts, analyzing trends and recommending strategies for improvement-Provide data-driven insights to clients and internal stakeholders, helping influence decision-making
- Collaboration and Coordination-Work closely with Dispatch and Customer Experience teams to ensure alignment and effective delivery of services to clients-Facilitate communication between clients and internal teams, ensuring a smooth flow of information and follow-up
- Client Advocacy-Serve as an advocate for client needs within the organization- Address client inquiries and resolve issues promptly, maintaining high levels of customer satisfaction
- Mentorship and Training-Provide guidance and mentorship to Key Account Specialists I & II, sharing best practices and insights-Assist in training and coaching new team members on account management strategy and tools
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education• High School Diploma or GED High School Diploma or GED (Required) or • Bachelor's Degree (Preferred)
Experience• 4+ years Account Management or related field (Required) and • 2+ years Customer Service or Sales Role (Preferred)
Knowledge, Skills, and Abilities • Excellent interpersonal and relationship building skills High • High level of emotiaonal intelligence, exhibiting strong empathy and customer focus High • Ability to work independently and as part of a team in a dynamic enviorment High • Strong organizational and time management skills Medium • Strong analytical abilities and proficiency in data interpretation Medium • Proficient in Microsoft Suite. Experience with data analysis tools, a plus. Medium