Administrative Specialist, Sales Support

UL Solutions is seeking an Administrative Specialist to support customer and business development activities, with an initial focus on suppliers ecosystem.

In this customer-facing role, you will serve as one of the first points of contact for prospective customers who require product testing and certification services. You will proactively connect with suppliers, understand their testing needs, qualify opportunities, and help move customers efficiently through the initial stages of the sales process before transitioning qualified opportunities to the appropriate Sales Executive.

Success in this role requires a unique combination of strong communication skills, customer focus, proactive outreach, and excellent organization. You will manage a high volume of prospective customers, making consistent follow-up, accurate CRM documentation, and effective time management essential.

This is a hybrid position based in Mexico, combining remote work with in-office collaboration in accordance with UL Solutions' hybrid work practices.

• Serve as an initial point of contact for client suppliers requiring product testing and certification services.
• Proactively connect with prospective customers by phone and email to understand their testing needs and establish positive business relationships.
• Respond quickly to new opportunities and maintain a consistent outreach and follow-up cadence.
• Qualify customer needs and identify appropriate opportunities for UL Solutions' testing, inspection, and certification services.
• Guide customers through the initial stages of the sales process, including needs identification, information gathering, and quote coordination.
• Transition qualified or strategic opportunities to Sales Executives for further development and closing.
• Manage a high volume of prospects and opportunities while ensuring timely follow-up and responsiveness.
• Maintain accurate records of customer interactions, outreach activity, next steps, and opportunities within CRM systems.
• Use spreadsheets, CRM tools, and other systems to effectively organize and prioritize customer outreach.
• Follow established outreach scripts, communication templates, and customer engagement practices while adapting communication to individual customer needs.
• Collaborate with Sales Executives and laboratory teams to support efficient project initiation and a positive customer experience.
• Identify additional business opportunities based on customer needs and UL Solutions' service portfolio.
• Stay informed about relevant services, customer needs, and market developments to support effective customer conversations.

• 2+ years of experience in inside sales, business development, lead generation, customer service, account management, project coordination, or another customer-facing role.
• Strong English communication skills, both written and verbal, with the confidence to communicate directly with customers by phone, email, and virtual meetings.
• Bachelor's degree or completed university education preferred; equivalent relevant professional experience will also be considered.
• Strong organizational and time-management skills, with the ability to manage a high volume of customer interactions and follow-up activities.
• Comfortable proactively reaching out to prospective customers and initiating conversations.
• Strong interpersonal and relationship-building skills with a professional and customer-focused communication style.
• Ability to maintain detailed and accurate records while managing multiple opportunities simultaneously.
• Experience working with CRM platforms such as Salesforce, or similar customer relationship management systems.
• Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Teams.
• Ability to work collaboratively with Sales, laboratory, and other cross-functional teams.
• A proactive, organized, and results-oriented approach to work.
   

What Will Help You Succeed

• I would actually include this small section because it translates the intake conversation into candidate-friendly language without creating more hard requirements:
• You enjoy connecting with new people and are comfortable starting conversations.
• You are persistent with follow-ups without losing sight of the customer experience.
• You enjoy working with structure and keeping track of multiple priorities.
• You are comfortable working in a fast-paced environment where responsiveness matters.
• You can balance a commercial mindset with strong attention to detail.
• You communicate confidently and professionally in English.

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