Team Leader of Provider Invoice Management - TR

At Allianz Partners, we are committed to delivering exceptional assistance solutions through operational excellence, innovation, and collaboration. We are looking for an experienced PIM Team Leader to lead our Provider Invoice Management function in Türkiye.

This role offers a unique opportunity to combine people leadership, operational excellence, digital transformation, and strategic stakeholder management within an international environment. You will lead a local team responsible for provider invoice validation and discrepancy management while driving automation, process optimization, and alignment with regional and global strategies.

If you are a data-driven leader with a passion for continuous improvement and digital innovation, we'd love to hear from you.

What You Will Do

Lead and Develop a High-Performing Team

• Lead, coach, and develop a diverse team, fostering a collaborative and performance-driven culture.
• Ensure smooth daily operations and timely validation of provider invoices in line with agreed KPIs and SLAs.
• Monitor team performance and prepare management reports and KPI dashboards.
• Drive alignment with regional and global objectives, ensuring successful implementation of group priorities.

Drive Digital Transformation and Process Automation

• Identify opportunities to enhance efficiency through digitalization and automation.
• Collaborate with IT, regional leaders, and global process improvement teams to implement innovative solutions.
• Lead change management initiatives, ensuring effective adoption of new tools, technologies, and processes.
• Support the organization's digital transformation agenda through continuous process optimization.
• Work effectively with AI, machine learning, data analytics, and cloud-based tools, adhering to high standards of data governance, security, and ethical use.

Ensure Service and Cost Verification Excellence

• Oversee the validation of provider service delivery results and invoice accuracy.
• Ensure billed services correspond to approved and delivered services.
• Strengthen control mechanisms and verification processes to improve consistency and accuracy.
• Partner with platform, network, and finance teams to continuously improve data quality and operational effectiveness.

Manage Invoice Discrepancies and Provider Relationships

• Guide the investigation and resolution of invoice discrepancies.
• Collaborate with external providers to resolve complex billing issues efficiently.
• Ensure timely invoice approvals and payment processing.
• Prioritize and coordinate IT ticket resolution, clearly articulating business impact and operational priorities.

Maintain Compliance and Quality Standards

• Conduct quality reviews to ensure invoice accuracy and contractual compliance.
• Partner with Finance, Compliance, and regional stakeholders to meet internal policies and regulatory requirements.
• Coordinate audit findings, remediation plans, and reporting activities with regional and global leadership.

Deliver Insights and Continuous Improvement

• Develop and present operational performance reports and productivity metrics.
• Drive continuous improvement initiatives across provider management and invoicing activities.
• Leverage AI, data analytics, automation, and cloud-based technologies while ensuring strong governance and data security standards.

  What We're Looking For

  Experience & Education

  • Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
  • Minimum 10 years of experience in invoice management, accounts payable, provider management, or related operational functions within an assistance, service, insurance, or healthcare environment.
  • Proven experience leading and developing small to medium-sized teams.
  • Master's degree, PMP, Lean Six Sigma, or Change Management certification is considered an advantage.

  Technical & Professional Skills

  • Strong knowledge of invoice management, financial controls, compliance, and process governance.
  • Demonstrated experience leading transformation, automation, or digitalization initiatives.
  • Strong analytical mindset with the ability to identify process improvement opportunities and implement sustainable solutions.
  • Experience working with data analytics, workflow automation tools, and digital platforms.
  • Ability to collaborate effectively within a complex, international matrix organization.

  Language

  • Fluent Turkish and English are mandatory.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.