WSFO Delivery Manager

Come join our Rocket Ship and be part of Compass Datacenters’ mission to make life better by providing the world’s technology leaders with a secure place to plug in wherever they grow. We provide custom, move-in ready data centers, from edge deployments to core facilities serving hyperscale, cloud and enterprise customers. At Compass, we put Culture first because we believe it produces results and, more importantly, changes lives. 

Compass is recruiting for an Operations Engineer, an individual contributor and resident technical expert supporting facility engineering, commissioning, troubleshooting, and vendor management across our data center operations. This role partners with Operations, Design, Construction, Sales, and Solutions Engineering to resolve complex mechanical or electrical challenges, strengthen reliability, and support customer requirements. The Operations Engineer also provides operational backup and 24/7 escalation support for critical facility events. 

Responsibilities: 

• Conduct and document root cause analyses for facility incidents and support problem management and the OFIR lifecycle. 

• Provide engineering support for preventive maintenance, repairs, critical system troubleshooting, commissioning, and equipment replacement activities. 

• Support customer engineering requests and partner with Design, Solution Engineering, Sales, and Construction on customer requirements, Basis of Design changes, and complex technical solutions. 

• Support vendor management for Facility Operations, evaluate completed vendor work, and advise on maintenance scopes of work and service agreements. 

• Advise on operational expenditure initiatives, energy conservation strategies, maintenance programs, and spare-parts management for mission-critical equipment. 

• Support technical training content and drills and serve as a subject matter expert for complex Facility Operations topics. 

• Perform facility inspections, report building conditions, recommend corrective actions, and update operational processes as needed. 

• Prepare engineering and management reports and support Operations opex and capex budget preparation. 

• Provide 24/7 escalation support during critical data center events and operational emergencies as required. 

Skills and Experience: 

• Strong knowledge of mission-critical mechanical or electrical systems, including HVAC, water pumps and treatment systems, UPS, generators, electrical distribution, and control and monitoring systems. 

• Experience in facility operations, commissioning, preventive maintenance, incident response, troubleshooting, and root cause analysis. 

• Knowledge of occupational health and safety requirements and a commitment to reinforcing a strong safety culture. 

• Proficiency with Microsoft Word, Excel, Outlook, Visio, and PowerPoint, as well as BMS and CMMS platforms. 

• Excellent interpersonal, coaching, written, and verbal communication skills. 

• Ability to influence leaders, peers, and technical teams and build effective relationships with customers, employees, vendors, and contractors. 

• Strong organization, sound technical judgment, initiative, and the ability to maintain detailed and accurate reports. 

• Ability to manage changing priorities in a mission-critical environment and make decisions that protect customer uptime and data center stability. 

Requirements: 

• Multiple years of experience in a data center or other mission-critical environment involving the operation, repair, and maintenance of mechanical or electrical equipment and building systems. 

• Specialized experience in either electrical engineering or mechanical engineering. 

• Fluent spoken and written English. 

• Ability to provide support outside standard business hours, with work beyond standard hours occurring regularly. 

• Ability to travel internationally to data center sites, vendor locations, conferences, and off-sites approximately 50% of the time. 

Location: 

Dallas, Texas or Toronto, Ontario 

Travel: 

Approximately 50% international travel required. 

Employer will not sponsor applicants for new employment visa status. 

Disclaimer: 

Compass is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law. 

At Compass, we make lives better by providing the world's technology leaders with a secure place to plug in wherever they grow. We are a Culture First organization where employees can do their best work and grow personally and professionally. 

Learn about us at www.compassdatacenters.com 

Benefits: 

Medical | Dental | Vision | Voluntary | 401K | Unlimited PTO (USA) 

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