Customer Experience Specialist

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here's what's waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role

Enjoy work-life balance:

• 12 Vacation Leaves
• 12 Sick Leaves
• 1 Birthday Leave

A SNAPSHOT OF YOUR ROLE

Join Acquire Intelligence as a Customer Experience Specialist and become the voice that turns customer questions into confident, lasting resolutions. In this role, you will work at the heart of our support operation, handling a high volume of customer interactions across email, chat, and web enquiries with speed, care, and precision. This is a role for someone who thrives in a fast-paced environment, takes genuine pride in the quality of every reply they send, and understands that great customer experience is built one conversation at a time. If you bring empathy, efficiency, and a drive to continuously improve, we want to hear from you.

YOUR DAILY RESPONSIBILITIES

• Manage and resolve a high volume of customer support tickets across email, chat, and contact form channels
• Deliver first-contact resolutions that genuinely address customer needs and reduce the need for follow-up
• Communicate with customers in a clear, professional, and empathetic tone across every interaction
• Maintain a strong personal CSAT score by consistently providing high-quality, satisfying support experiences
• Work efficiently to meet and exceed daily and weekly message output targets without sacrificing response quality
• Identify patterns in customer enquiries and escalate recurring issues or product-related concerns to the relevant teams
• Keep ticket records accurate and up to date within the support platform
• Contribute to a positive team culture by sharing knowledge, best practices, and customer insights

A BIT ABOUT YOU

• Proven experience in a customer support, customer service, or helpdesk role, ideally in a high-volume environment
• Exceptional written communication skills with the ability to craft clear, concise, and empathetic responses
• Comfortable working efficiently under volume pressure while maintaining a high standard of quality
• Naturally solutions-oriented, with a focus on resolving issues thoroughly the first time
• Proficient with customer support platforms such as Gorgias, Zendesk, or similar ticketing tools
• Strong attention to detail and the ability to manage multiple open conversations simultaneously
• Self-motivated and accountable, with a genuine commitment to customer satisfaction
• Adaptable and calm under pressure, able to handle difficult or frustrated customers with professionalism
• A collaborative team player who actively contributes to shared goals and continuous improvement

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!