Credit Manager I - Risk Prevention Unit

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for managing overall team performance for the Consumer Card Risk Detection Escalation Unit. The position leads a team responsible for evaluating complex, high-risk, and sensitive Consumer Card cases that require elevated review, sound judgment, and timely resolution. Key responsibilities include overseeing day-to-day case management, ensuring consistent application of procedures and escalation protocols, providing guidance on complex account decisions, and supporting effective risk-mitigation actions.

 

Additional responsibilities include monitoring case quality, productivity, service levels, documentation, and adherence to established controls; identifying emerging risks and process gaps; and partnering with Risk Detection leadership and key stakeholders to resolve escalated issues and drive operational improvements. Job expectations also include conducting performance reviews, hiring and onboarding employees, coaching and developing team members, supporting employee engagement and retention, and maintaining appropriate staffing and workload coverage.

Responsibilities:

• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
• Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results
• Leads and encourages the identification, escalation and resolution of potential risks
• Manages expenses and demonstrates an owner’s mindset
• Recruits, on-boards and develops talent, and supports talent mobility for career growth, and creates an inclusive team where members are treated fairly and respectfully, and develops team through coaching and feedback
• Delivers results through effective team management, structure, and routines

Managerial Responsibilities:

At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role.

• Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications

• 2+ years of experience in Consumer Card Underwriting and/or Risk Prevention Unit a must
• 2+ years of coaching and/or leadership experience
• Prior experience working in an Escalation Unit, including evaluating complex cases, applying sound judgment, and resolving high-risk or sensitive matters.
• Proven experience and ability to successfully achieve department goals
• Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Ability to work schedule between 8 AM - 6 PM EST
• Demonstrated ability to accept and implement candid feedback and skillfully provide 360 degree coaching to all levels from associate to senior manager
• Results driven and metrics focused
• Ability to motivate and drive results
• Prioritizes and drives associate engagement
• Strong written and verbal communication skills
• Demonstrated team player with the ability to work independently
• Strong organizational and leadership skills
• Excellent time management skills
• Not on any form of corrective action
• Demonstrates commitment to improving processes
• Adapts to change quickly and effectively
• Consistently shows pride in themselves and their work
• Responsible and accountable for actions and results
• Proficient in Microsoft PowerPoint, Excel and Word

 

Skills:

• Attention to Detail
• Credit and Risk Assessment
• Decision Making
• Influence
• Written Communications
• Continuous Improvement
• Financial Accounting
• Financial Analysis
• Portfolio Analysis
• Coaching
• Critical Thinking
• Hiring and Onboarding
• Performance Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - ME - Belfast - 11 SCHOODIC DR - BELFAST VIII (ME5068)

Pay and benefits information

Pay range

$79,800.00 - $114,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.